Lead Service Designer

Lead Service Designer

Leeds, UK (Hybrid)

Contract (Inside IR 35)

seeking a Lead Service Designer to join our dynamic and growing User-Centred Design practice. This role involves leading impactful projects for clients across the public and private sectors, applying service design methods in agile environments, and collaborating with a diverse range of stakeholders. You will be able to balance people, process and technology in your approach to transformation and the design of services. As a Lead, you will drive the development of our UCD strategy, line manage junior team members, and contribute to business growth.

Key responsibilities:

User-centred design leadership and strategy

• Scope, deliver and lead components of end-to-end service design activities in a variety of programme contexts
• Recommend and execute appropriate service design activities based on project needs
• Create and maintain phase-appropriate service design deliverables
• Clearly articulate project problems, scopes, and success criteria to diverse audiences through compelling communication
• Respond to challenges, guiding and supporting the team to resolution
• Support clients through all phases of the design process, from ideation to implementation

Stakeholder management

• Effectively manage and communicate with stakeholders at all levels, ensuring alignment and buy-in, being seen by the client project team and senior client stakeholders as a trusted expert in service design and in UCD
• Upskill and educate stakeholders and colleagues on user-centred design approaches and methods, and agile approaches to transformation and delivery
• Be commercially aware, looking for new opportunities to deliver for the client or identifying opportunities for cross-selling services
• Proactively address blockers or risks within the delivery for the team, working closely with the delivery manager (or project lead) to resolve these and keeping accurate documentation
• Act as a troubleshooter, managing ambiguity and navigating organizational complexities

For more info, Please share updated CV at shameena@Lsarecruit.co.uk