Product Owner

Newbury, UK (Hybrid)

Contract (Outside IR 35)

Required Skills and Experience

3.1 Technical Expertise

The PO must demonstrate deep understanding of:

ServiceNow CSM, including:
Business Services
Technical Services
CMDB modelling
Entitlement frameworks
SLA/Contract behaviours
Scripted REST APIs
TMF APIs, specifically:
TMF-632 (Customer)
TMF-637 (Product Inventory)
TMF-638 (Service Inventory – future scope)
G-DxL canonical integration layer, async message handling, and queue sequencing.
Portal ecosystems:
COVE
Legacy Liferay portals
New portal direction (OPF / COVE2.0)
Product lifecycle management and its impact on:
Ticket behaviour
SLA clocks
Portal permissions
AGF routing

3.2 Product Leadership

Proven experience delivering multi-market enablement products.
Ability to define and lead incremental releases across multiple impacted platforms.
Strong competency in driving consensus across Group, RO, COVE, DXL and DevOps.

3.3 Analytical & Decision-Making Capability

Ability to interpret complex payloads, data models, state machines, and architecture diagrams.
Ability to challenge markets on data quality, product modelling, and compliance.

3.4 Communication & Stakeholder Engagement

Translate highly technical design decisions into stakeholder-ready communications.
Facilitate design authority sessions across Group, Market, DXL, ServiceNow, Security, and Portal teams.

4. Key Deliverables

5. Success Measures

For more info, please share updated CV at shameena@Lsarecruit.co.uk

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