ServiceNow Solution Architect

We have an exciting job opportunity for role ServiceNow Solution Architect based in London, UK.

Role: ServiceNow Solution Architect
Duration: 1 Year FTE ONLY to start
Location: Reading
Work Model: Hybrid Job (Weekly 2 to 3 Days at Office)

Job Description

Roles & Responsibilities
Strategic Consulting & Advisory

• Act as a Trusted Advisor to client CIOs and IT Directors, guiding them through Digital Transformation journeys on the ServiceNow platform.
• Lead Architectural Discovery Workshops to capture complex business requirements and define the target state architecture.
• Conduct "Configuration vs. Customization" assessments to help clients maximize their ROI while minimizing technical debt.

Solution Design & Pre-Sales Support

• Collaborate with sales teams to architect bespoke solution offerings, including proprietary accelerators and industry-specific toolkits (eg, Telecom GTM TechCo toolkits).
• Define the technical scope for Statements of Work (SOWs), ensuring clear deliverables and realistic timelines for large-scale migrations and implementations.
• Present technical demonstrations and "Art of the Possible" sessions to prospective clients.

Delivery Oversight & Governance

• Provide high-level technical oversight for Large-Scale Migrations (eg, Legacy BMC Remedy to ServiceNow), ensuring architectural integrity is maintained throughout the project.
• Establish Instance Governance frameworks for clients, including standards for update set migrations, environment cloning, and API custom integrations.
• Serve as the final escalation point for technical design decisions across the CSM, TSM, ITOM, TNI, ITSM, SPM and HRSD domains.

Requirements

Technical Expertise Requirements

• Platform Mastery: Extensive experience across the comprehensive ServiceNow suite, with deep specialization in TSM, CSM, ITOM, and SPM.
• Integration & Customization: Proven ability to architect integrations using TM Forum Open APIs and proprietary network accelerators for industry-specific needs.
• Engineering Leadership: Experience leading the architecture of custom platform applications and bespoke products.

Certifications & Qualifications

• Top-Tier Credentials: Certified Technical Architect (CTA) is required. CMA Cohort membership is highly preferred.
• Specialized Certifications: CIS (Certified Implementation Specialist) across multiple domains: CSM, ITOM, ITSM, HR, and CAD.
• Consulting Background: Minimum 10+ years of experience in a customer-facing consulting or service integration role, specifically within the "Connectedness" or Telecommunications sectors.