Software Engineer

There is an urgent requirement of a Genesys CloudCX Chatbot Developer. Below mentioned is the job details.

• Job type - Sub contract

• Location: UK - Bristole

• Work type - Hybrid

Job description:

• Design develop and deploy chatbots using the Genesys CloudCX platform to automate customer interactions across multiple channels
• Collaborate with crossfunctional teams to understand business requirements and design chatbot workflows that meet customer needs
• Implement natural language processing NLP capabilities to enable conversational interactions and enhance user experience
• Integrate chatbots with backend systems APIs and thirdparty services to provide seamless endtoend solutions
• Continuously optimize chatbot performance and functionality based on user feedback and analytics insights

Desired Skills and Experience

• Solid experience developing chatbots or virtual assistants using the Genesys CloudCX platform or similar technologies
• Proficiency in programming languages such as JavaScript Python or Java with experience in chatbot development frameworks
• Strong understanding of NLP techniques including intent recognition entity extraction and dialogue management
• Experience integrating chatbots with backend systems APIs and databases
• Excellent problemsolving skills and the ability to work effectively in a fastpaced collaborative environment

Mandatory Skills required: Architectural diagrams, Docker, Microservices, Software Engineering and Design Architecture, UML diagrams