Application Support Analyst

Competitive salary | Full-time | 5 days a week in office (Newcastle upon Tyne)

We are a newly established joint venture between two global organisations - one a leading management consultancy and the other a major international investment firm.

Our mission is to build a team of exceptional technology professionals in the North East, combining deep technical expertise with a strong understanding of financial systems. We are committed to developing world-class talent, fostering innovation, and delivering high-quality solutions that drive measurable impact.

Based in the heart of Newcastle City Centre, we offer an intellectually stimulating and collaborative environment where you can make a difference from day one.

As part of a growing organisation, you'll have the rare opportunity to help shape our culture and ways of working from the ground up.

We don't compromise on our core principles:

• We seek exceptional talent with excellent communication and collaboration skills.

• Teamwork is at the centre of everything we do - we work closely across teams and with our clients.

• We value curiosity, resilience, and a passion for learning.

• We look for positive, motivated individuals who take ownership, think critically, and go the extra mile when needed.

• We encourage creative problem solvers who thrive in fast-paced environments.

As an Application Support Analyst, you will play a key role in maintaining, supporting, and improving mission-critical systems that underpin business operations. You'll work closely with developers, quantitative analysts, and operations teams to ensure reliability, performance, and continuous improvement across a wide range of applications.

You will also act as the link between technical and business teams, ensuring smooth communication, robust change management, and proactive incident resolution.

• Perform deep-dive investigations into business-impacting incidents (application and infrastructure-related).

• Analyse application configuration, code, and data to identify root causes and recurring issues.

• Collaborate with development and quantitative teams to track and resolve problems effectively.

• Lead and participate in daily incident review calls and post-incident analyses.

• Implement and manage changes and releases, enforcing proper change management processes.

• Contribute to improving operational efficiency, reliability, and resilience of systems.

• Oversee business continuity and recovery processes.

• Support and maintain monitoring, alerting, and scheduling tools to ensure smooth operation of applications.

• Experience working in a global application support environment, ideally within financial services (though not essential).

• Excellent communication skills with the ability to interact effectively with both business users and technical teams.

• Strong understanding of:

  • Application architecture and design

  • Relational databases (SQL Server)

  • Monitoring and alerting tools (eg Grafana, Prometheus, VictoriaMetrics)

  • Scheduling tools (eg Control-M)

  • Operating systems (Windows and Linux)

  • Containerisation and orchestration (Kubernetes)

  • Cloud platforms (Azure)

  • Issue tracking and source control (JIRA, Git, Bitbucket)

• Familiarity with ITIL processes and incident/change management frameworks (certification desirable).

• Minimum 2:1 degree in Computer Science, Information Systems, or a related field, ideally from a Russell Group university.

• Minimum AAB at A-level (or equivalent).

• Impact from day one - Work on meaningful projects that deliver real business value.

• Collaborative environment - Partner with exceptional colleagues across technology and business disciplines.

• Professional growth - Learn from industry leaders and gain insight into global financial systems and markets.

• Ownership and autonomy - Take responsibility for key systems and help shape how technology supports the business.