Azure Cloud Platform Engineer (AudioCodes SBC)

We're working with a fast-growing, globally distributed technology organisation to find a Voice & Cloud Operations Engineer to join their CloudOps function. This is a fully remote role offering the opportunity to work on large-scale enterprise voice platforms and cloud-based communications systems.

This position is ideal for someone with a strong voice engineering background who enjoys deep technical troubleshooting, platform ownership, and working in complex, real-world environments.

You'll play a key role in supporting and operating enterprise voice platforms, with a focus on SIP-based services, SBC environments, and cloud connectivity. Acting as a senior escalation point, you'll lead technical investigations and ensure high availability across critical systems.

The role is more platform-focused than pure SBC engineering, making it a great fit for someone with foundational SBC experience who wants to deepen their expertise.

• Act as a Tier 3/4 escalation point for voice-related incidents and production issues
• Troubleshoot deployments, call routing failures, and voice quality issues
• Perform deep technical investigations across SIP, VoIP, and cloud infrastructure
• Support and maintain SBC environments (configuration, routing logic, certificates, security)
• Assist with migration projects, including transitions to modern authentication (OIDC)
• Work within Azure environments, diagnosing connectivity and performance issues
• Create and maintain technical documentation and runbooks
• Contribute to automation Scripting (PowerShell/Bash) for operational efficiency
• Participate in an on-call rotation for critical support

• ~5+ years' experience in Voice/Unified Communications/Cloud Operations
• Solid understanding of SIP, VoIP, and telephony concepts
• Experience working with Session Border Controllers (SBCs) (AudioCodes preferred, but not essential)
• Experience supporting Microsoft Teams Direct Routing
• Strong troubleshooting skills across network, application, and provider layers
• Experience with tools like Wireshark for packet analysis
• Scripting experience with PowerShell or Bash

• Exposure to Azure monitoring tools
• Experience with Skype for Business (on-prem or hybrid)
• Experience supporting cloud migrations or identity integrations (eg OIDC)

• Fully remote working
• Salary between £50,000 - £70,000
• Opportunity to work on large-scale enterprise cloud voice platforms
• Exposure to modernisation and migration projects
• A collaborative, globally distributed engineering environment

This role is open to candidates with baseline SBC knowledge who are keen to develop further, making it an excellent opportunity for someone looking to step into a more platform-focused CloudOps position.

Interested?
We're actively reviewing profiles - feel free to send your CV for consideration or reach out for a confidential discussion.