IT Field Engineer

IT Field Service Engineer (Level 2/2nd Line)

Location: Coleshill
Salary: Up to £40,000
Contract: Permanent
Hours: Monday - Friday

We are recruiting an IT Field Service Engineer to support a busy, multi-user operational site in Coleshill. This role provides hands-on IT support to on-site staff and customers, ensuring IT systems, hardware, and applications operate reliably within a fast-paced environment.

The position is primarily Coleshill-based, with occasional travel across the Midlands and wider UK

The Role

You will provide on-site IT support across infrastructure, desktop systems, and applications, working closely with internal teams, customers, and third-party suppliers. This is a hands-on role suited to an experienced Level 2/2nd Line Engineer with field service experience and strong customer-facing skills.

Key Responsibilities

• Provide first-line and on-site IT support for hardware and systems used across site operations.
• Deliver desktop and application support, including installation, configuration, troubleshooting, and end-user assistance.
• Manage IT support tickets on a daily basis, ensuring timely resolution.
• Configure and maintain production system data feeding dashboards, BI tools, and local applications.
• Maintain accurate IT asset records, including updates to site registers and the central CMDB.
• Create and maintain site-specific IT documentation such as knowledge base articles, user guides, and process documentation.
• Deliver IT training to end users to improve system uptake and reduce recurrent issues.
• Support root cause analysis and contribute to long-term corrective and preventative actions.
• Participate in User Acceptance Testing (UAT) for system enhancements and upgrades.
• Work with third-party suppliers and internal stakeholders to maintain service standards.
• Ensure documentation and procedures align with ISO, customer, and internal compliance requirements.
• Undertake additional duties as required to support operational needs.

Skills & Experience Required Essential

• Proven experience in a field service or Level 2/2nd Line IT support role.
• Strong hands-on support experience with:Good working knowledge of Windows 7, 10, and 11.
  • Desktops, laptops, printers, and peripherals
  • Hardware break/fix troubleshooting
• Experience supporting Microsoft Office applications.
• Experience managing IT assets and technical documentation.
• Strong problem-solving skills with high attention to detail.
• Excellent communication skills with the ability to support non-technical users.
• Ability to manage multiple priorities in a fast-paced environment.
• Full UK driving licence

Desirable

• Experience working in an operational, production, logistics, or warehouse environment.
• Exposure to ERP, MRP, or WMS systems.
• Experience working with third-party IT support providers.
• Familiarity with structured IT support environments or ITIL processes.

If this sounds like something you'd be interested in then get in touch below!