Head of Delivery - Digital Agency / Consultancy exp essential

Head of Delivery - Digital Agency / Consultancy exp essential

Location: Predominantly remote with London client/office visits

Salary: £90,000–£100,000 + benefits

About the business

We’re partnering with a well-established digital product delivery consultancy/agency that designs, and builds high-impact digital experiences (including websites, mobile apps and e-commerce platforms) for globally recognised brands. The business combines UX/UI design, engineering and data expertise to help clients accelerate growth and deliver exceptional customer experiences.

Following continued growth, they are looking for a hands-on Head of Delivery to lead a small but high-performing team while remaining close to clients and delivery.

The role

This is a player–coach position combining hands-on client delivery, team leadership, and portfolio oversight. You’ll lead a team of six while ensuring projects are delivered predictably, commercially and to a high quality bar.

You do not need to currently hold the title “Head of,” but you must be operating at senior/lead level within a similar digital agency or consultancy environment.

Key responsibilities

• Lead and mentor a Delivery team of ~6 (PMs, Delivery Managers, or similar)
• Oversee the health, performance and commercial outcomes of the project portfolio
• Work directly with clients as a senior delivery partner and trusted advisor
• Strengthen delivery governance, risk management and reporting
• Implement and continuously improve scalable delivery processes and standards
• Support pre-sales activity, pitches and solution shaping
• Ensure strong collaboration across product, design and engineering
• Drive a culture of accountability, predictability and high-quality delivery

What we’re looking for

• Currently operating at Lead / Principal Delivery level or above
• Background in a digital agency, product consultancy or similar environment (essential)
• Proven experience managing complex digital product or platform deliveries
• Strong commercial awareness across margins, forecasting and portfolio health
• Comfortable being hands-on with clients while leading internally
• Experience improving delivery maturity and ways of working
• Confident in pre-sales and client growth conversations
• Excellent stakeholder management and communication skills
• Pragmatic, calm and outcome-focused leadership style

Working pattern

• Mostly remote
• A few days per month in the London office
• Occasional client site visits