IT Service Desk Analyst
IT Service Desk Analyst
Prestigious Sports Organisation | Central London
We’re working with a high-profile, world‐class sporting organisation based in Central London that is looking to bring in an IT Service Desk Analyst to join its growing IT Operations team.
This is a fantastic opportunity for someone who is passionate about technology, enjoys working in a fast‐paced, customer‐focused environment, and wants exposure to live events, high‐stakes match days, and modern Microsoft technologies.
You’ll be the first point of contact for IT support, delivering a high-quality service to colleagues across the business while owning issues through to resolution. This role offers genuine career development, hands-on technical exposure, and the chance to work at one of the most iconic sporting venues in the country.
The Role
As an IT Service Desk Analyst, you’ll provide frontline IT support while working closely with the wider IT Operations team to ensure systems, applications, and end‐user services run smoothly and securely.
You’ll take full ownership of incidents and service requests, manage expectations professionally, and ensure issues are resolved within agreed service levels.
This is a 35‐hour per week role (Monday–Friday, 09:00–17:00) with flexibility required during major sporting events, including occasional weekends.
Key Responsibilities
- Act as the first point of contact for all IT-related queries via the Service Desk
- Own incidents and service requests from initial report through to resolution
- Deliver professional, customer‐focused support following defined escalation procedures
- Work closely with the IT Operations team to ensure the availability and security of core business applications
- Carry out daily operational checks, escalating issues where appropriate
- Maintain and manage the end‐point estate, including asset inventory and compliance
- Administer user accounts and services across Active Directory and Microsoft 365
- Support, configure, and manage AV equipment for board‐level meetings and live‐streamed events
- Ensure all requests and incidents are handled in line with agreed SLAs
Full training will be provided where required, particularly around endpoint management and modern Microsoft tooling.
Match Day & Event Support
Due to the nature of the organisation, you’ll be involved in supporting major match days and high‐profile events, which may include:
- Attendance at key fixtures, including some weekends
- Providing on‐site technical and AV support for live events
- Supporting wider operational needs across the venue as required
What We’re Looking For
Essential
- Excellent communication skills with a strong customer‐service mindset
- Experience working in a customer‐facing or support environment
- Ability to remain calm and focused under pressure
- A genuine desire to build a career in IT
- Strong organisation skills and attention to detail
- Excellent timekeeping and reliability
- A flexible approach to working hours during peak events
- A team‐first attitude and willingness to support colleagues
- Solid experience with Windows operating systems and Microsoft Office
Desirable
- Interest in sport or experience in a live‐event environment
- Experience with Windows Server
- Basic understanding of TCP/IP networking
- Exposure to Active Directory, Azure AD, Microsoft Exchange, and Microsoft 365
- Experience with Intune / Endpoint Manager / Windows Autopilot
- Interest in cloud technologies, cyber security, and infrastructure automation
Why Apply?
- Work at a globally recognised sporting venue
- Gain exposure to modern Microsoft technologies and live production environments
- Be part of a collaborative, high‐performing IT team
- Excellent opportunity for learning, development, and career progression
- Varied role — no two days are the same