ITSM Change Manager

ITSM Change Manager – Global Financial Services Leader (Fully Remote / Hybrid UK)

Are you ready to play a key role in shaping the way IT change happens across a growing, global organisation?

We’re partnering with a Fortune 500 financial services and technology group that has built a reputation for innovation, integrity, and excellence. With operations in over 20 countries and a people-first culture recognised through multiple “Employer of the Year” awards, this is a business where your contribution is really recognised.

The Opportunity

As an ITSM Change Manager , you’ll take ownership of the end-to-end Change Management process – driving governance, efficiency, and risk control across enterprise-level IT systems. You’ll ensure every change is planned, assessed, tested, and implemented smoothly, minimising disruption and maximising business impact.

This is a highly visible and collaborative role, working closely with technical teams, senior stakeholders, and global business units.

What You’ll Do

• Lead and evolve the IT Change Management process in line with ITIL best practice and audit standards.
• Review, assess, and coordinate complex IT changes across infrastructure, cloud, and software systems.
• Chair Change Advisory Board (CAB) meetings using ServiceNow, ensuring rigorous risk and impact assessments.
• Maintain the forward schedule of change and release calendar, communicating clearly with all stakeholders.
• Drive process improvements and automation within the Change Management framework.
• Collaborate with Configuration and Incident Managers to ensure CMDB accuracy and minimal service disruption.
• Produce and maintain change documentation, reports, and post-implementation reviews.

What You’ll Bring

• Proven experience in IT Change Management or ITSM leadership within a large or regulated environment.
• ITIL v3 or v4 Foundation certification (advanced certifications a plus).
• Strong knowledge of ServiceNow Change Management module and related automation processes.
• Familiarity with agile methodologies (Scrum / Kanban) and user story documentation.
• Excellent analytical, organisational, and stakeholder communication skills.
• A proactive mindset with experience identifying and implementing process improvements.

If you’re an ITSM professional who thrives on driving change, collaboration, and excellence — this is your chance to make a real impact.

👉 Apply now or reach out on ryan.daly@lafosse.com