ITSM Change Manager

ITSM Change Manager - Financial Services

This role is for someone who doesn't just follow process, they own it. Someone who understands that in financial services, change isn't just about pushing code or tweaking infrastructure. It's about protecting systems that move money, report to regulators, and keep the business running.

If you're the kind of Change Manager who can spot a collision before it happens, who knows how to say "no" without making enemies, and who can walk into a CAB meeting with confidence and clarity, keep reading.

Rate: £400 per day.

Location: London (up to 1 day per week)

What You'll Actually Be Doing

• Running the Change Management process like it's your own business.
• Making sure every change, whether it's infrastructure, application, or security is properly assessed, tested, and approved.
• Chairing CAB and ECAB meetings that people actually want to attend.
• Keeping production stable, especially where it matters most: trading platforms, payment systems, and financial reporting.
• Working with DevOps, infrastructure, support, risk, compliance, and business teams and making sure they all speak the same language when it comes to change.
• Tracking KPIs that mean something. Not vanity metrics.

What You'll Need to Bring

• You've done this before, at least 8 years in Change Management or ITSM in a regulated environment.
• You know ITIL inside out. Foundation is a must, anything beyond that is a bonus.
• You've worked in financial services. You get the pressure, the scrutiny, and the stakes.
• Understand CI/CD pipelines and how change fits into DevOps.
• Ideally our way around operational resilience, BCP, and DR.
• Experience in supporting trading, market data, treasury, or customer-facing platforms.

Sound like you? Let's talk.