Senior Service Delivery Manager

Looking for to work at the forefront of technology in one of the most modern ITSM environments globally? Look no further.

This role bridges the gap between technical delivery and exceptional user experience, specifically with AI Enablement at the heart of what you do. Youll orchestrate service readiness, lead enablement communications, and champion the voice of the user across our global teams.

• Location: Cambridge (Hybrid)
• Rate: 550 per day (inside)
• Immediate start available. Global fast paced environment.

What Youll Be Doing

• Own the end-to-end service delivery for AI tools and platforms, from release to adoption.
• Partner with Product, QA, and Ops to ensure seamless go-lives, early life support, and continuous improvement.
• Translate complex updates into clear, user-first communications that build trust and drive engagement.
• Lead the creation of enablement materials, knowledge hubs, and communication strategies
• Run global engagement campaigns, spotlight sessions, and feedback loops to surface insights and remove adoption blockers.
• Use data to tell the story, combining operational, technical, and engagement metrics to inform leadership and shape future releases.

What Youll Bring

• A passion for clarity, structure, and service excellence.
• Proven experience in service delivery, enablement, or communications within a tech or enterprise environment.
• Strong storytelling and communication skills, you can translate tech into impact.
• Experience with platforms like SharePoint, Confluence, Jira, ServiceNow, Power BI.
• A working knowledge of AI platforms and how theyre adopted in enterprise settings.
• Familiarity with ITIL or service delivery frameworks.
• Understanding of Responsible AI principles and governance.
• Confidence in using data dashboards to track adoption and engagement.

Sound like you? Get in touch for full details.