Service Desk Technician

Service Desk Technician (2-Month Contract)

Location: West London

Contract: 2-Month Contract

Reporting to: Service Desk Lead / IT Support Manager

Overview

We are seeking an experienced IT Service Desk Technician to join the technology team of a globally recognised sports and media organisation. The business is undergoing a significant period of growth and transformation as it expands its in-house media and broadcast operations, supporting content production and distribution to audiences worldwide.

This is a hands-on support role where delivering exceptional desk-side and face-to-face user support is a key requirement. The successful candidate will be comfortable working directly with end users in a fast-paced operational environment, resolving technical issues quickly and ensuring minimal disruption to business-critical services.

Key Responsibilities

• Provide first and second-line IT support to users across corporate and operational environments.
• Deliver a high level of desk-side support, troubleshooting and resolving hardware, software, and user issues in person.
• Manage and resolve incidents, service requests, and escalations through the IT Service Management platform.
• Support Microsoft 365, Active Directory, Intune, and endpoint management activities.
• Provision, maintain, and troubleshoot desktop and laptop hardware.
• Manage user accounts, permissions, and access requests.
• Support and maintain meeting room and audio-visual technology.
• Maintain hardware and software asset inventories and CMDB records.
• Liaise with third-party suppliers and support partners when required.
• Contribute to the development of IT knowledge base articles, processes, and support documentation.
• Assist with the continuous improvement of the Service Desk function and end-user experience.

Essential Skills & Experience

• Proven experience in a 1st or 2nd Line IT Support or Service Desk role.
• Strong experience providing desk-side/end-user support in an office-based environment.
• Excellent troubleshooting skills across Windows desktop platforms and Microsoft technologies.
• Experience supporting Microsoft 365 and Active Directory environments.
• Familiarity with Intune and endpoint management solutions.
• Strong customer service and communication skills, with the ability to support users at all levels of the organisation.
• Experience working with ITSM tools and incident management processes.
• Ability to prioritise workload and work effectively under pressure.
• Strong problem-solving skills and attention to detail

if this is a match please apply directly or reach out on ryan.daly@lafosse.com