ServiceNow Business Analyst

🌟 Legal Service Delivery Specialist (ServiceNow Expert)

📍 Location: Hybrid - London (Potentially remote for the right candidate)

📝 Outside IR35

I'm recruiting for a Legal Service Delivery Specialist with deep expertise in ServiceNow to drive adoption, training, and reporting within a global Legal Operations team. This role is perfect for someone who thrives at the intersection of technology, process, and legal transformation.

What You’ll Do

• Lead adoption of legal operations systems, ensuring smooth rollout and high engagement across teams.
• Deliver hands-on ServiceNow end-user training, making complex processes clear and accessible.
• Build and maintain legal service delivery reporting frameworks to provide actionable insights.
• Partner with stakeholders to support change management and continuous process improvement.

What You Bring

• Proven experience in Legal Service Delivery using ServiceNow.
• Strong track record in system adoption and user training.
• Expertise in creating and managing reporting for legal operations.
• Excellent communication and collaboration skills.