Neighbourhood Administrator
Job summary
The Neighbourhood Administrator will provide comprehensive and high-quality administrative support to the Neighbourhood Operations Manager and wider Integrated Neighbourhood Team.
Main duties of the job
The postholder will:
- Support the coordination of MDT meetings and neighbourhood activities
- Maintain accurate records, documentation, and data
- Provide administrative support across a range of operational functions
- Ensure effective communication and organisation across the team
About us
At Lambeth GP Federation, you will be joining a collaborative, supportive and purpose-driven team working at the forefront of neighbourhood-based integrated care. We work closely with the Lambeth GP Provider Alliance and system partners to deliver innovative models of care that improve outcomes for our diverse local population.
Our teams bring together a wide range of clinical, operational and programme expertise, creating a dynamic environment where multidisciplinary working is the norm. There is a strong emphasis on partnership, with colleagues working across primary care, community services, local authority and voluntary sector organisations to deliver coordinated, person-centred care.
We pride ourselves on a positive and inclusive working culture. We value openness, mutual respect and shared learning, and we actively support staff to contribute ideas, shape services and drive improvement. The work is fast-paced and evolving, but underpinned by a strong sense of shared purpose and commitment to reducing health inequalities.
Why work with us?
Opportunity to work at system level and influence service transformation
Strong culture of collaboration, support and continuous improvement
Exposure to innovative, neighbourhood-based models of care
Flexible and agile working arrangements
Opportunities for professional development and leadership growth
This is an organisation where you can make a meaningful impact, and contribute to improving care for local communities.
Job description
Job responsibilities
Role: Neighbourhood Administrator, Integrated Neighbourhood Team (INT)
Neighbourhood: North Lambeth & Stockwell / Norwood
Contract: 12 Months Fixed Term Contract
Hours: Full-time / Part-time / Secondment considered
Grade: £28,392 £31,157 p.a. (equivalent A4C Band 4) plus Inner London HCAS
Responsible to: Neighbourhood Operations Manager
Accountable to: Primary Care Operations Director
Hosted by: Lambeth GP Federation
1. Context
Lambeth is delivering a neighbourhood-based model of integrated care through INTs, bringing together professionals across primary care, community health, mental health, social care, and voluntary and community sector (VCSE) organisations.
Each neighbourhood supports a defined population and works collaboratively to deliver proactive, coordinated, and person-centred care.
The Neighbourhood Administrator provides essential administrative and coordination support to enable the effective functioning of the INT, supporting multidisciplinary working and operational delivery across organisations.
2. Job Purpose
The Neighbourhood Administrator will provide comprehensive and high-quality administrative support to the Neighbourhood Operations Manager and wider Integrated Neighbourhood Team.
The postholder will:
- Support the coordination of MDT meetings and neighbourhood activities
- Maintain accurate records, documentation, and data
- Provide administrative support across a range of operational functions
- Ensure effective communication and organisation across the team
The role requires good organisational skills, the ability to prioritise workload, and the ability to work collaboratively within a multi-agency environment.
3. Key Responsibilities
3.1 Administrative Support
- Provide general administrative support to the INT
- Manage diaries, inboxes, and meeting arrangements as required
- Prepare documents, reports, and correspondence
- Maintain filing systems (electronic and shared drives) ensuring information is accessible and up to date
3.2 MDT Coordination
- Arrange MDT meetings, including booking venues/virtual links and coordinating attendance
- Prepare and circulate agendas and meeting papers
- Take accurate minutes and maintain action logs
- Follow up on actions to support delivery
3.3 Data and Reporting Support
- Support collection and collation of activity and performance data
- Maintain simple trackers, spreadsheets, and logs
- Assist in preparing routine reports and updates
- Ensure data is entered accurately and in a timely manner
3.4 Communication and Coordination
- Act as a point of contact for administrative queries within the neighbourhood team
- Support communication between team members and partner organisations
- Assist in organising meetings, events, and engagement activities
- Ensure information is shared appropriately and in a timely manner
3.5 Governance and Compliance
- Maintain accurate records in line with organisational policies
- Ensure confidentiality is maintained at all times
- Support compliance with:
- Information governance requirements
- Data protection regulations
- Assist with audit and record-keeping processes as required
3.6 Digital and Systems Support
- Use standard IT systems (e.g. Microsoft Office, Teams, shared drives) effectively
- Input and maintain data on systems as required
- Support basic use of digital tools within the team
3.7 Service Improvement
- Identify opportunities to improve administrative processes
- Support implementation of new processes or systems
- Contribute to team discussions on improving efficiency
4. Key Deliverables
The postholder will:
- Ensure MDT meetings are well organised with clear documentation and action tracking
- Provide reliable and efficient administrative support to the team
- Maintain accurate and up-to-date records and data
- Support effective communication and coordination across the neighbourhood
- Contribute to smooth day-to-day running of the INT
5. Person Specification
Essential
- Experience in an administrative role
- Good organisational and time management skills
- Ability to prioritise workload and meet deadlines
- Good written and verbal communication skills
- Experience of arranging meetings and taking minutes
- Competent in Microsoft Office (Word, Excel, Outlook, Teams)
- Attention to detail and accuracy
- Ability to work as part of a team
- Understanding of confidentiality and data protection
Desirable
- Experience working in the NHS, primary care, or public sector
- Experience supporting multidisciplinary teams
- Familiarity with basic data reporting or spreadsheets
- Understanding of integrated or community-based services
6. Governance and Accountability
The postholder will:
- Work within Lambeth GP Federation policies and procedures
- Follow guidance from the Neighbourhood Operations Manager
- Maintain accurate records and documentation
- Ensure compliance with IG and confidentiality requirements
- Escalate issues or concerns appropriately
7. Strategic Contribution
The role contributes to:
- Effective coordination of Integrated Neighbourhood Team activity
- Supporting multidisciplinary working
- Improving organisation and efficiency of neighbourhood delivery
- Enabling high-quality patient care through effective administrative support
8. Additional Responsibilities
The postholder will comply with organisational policies including:
- Information governance and confidentiality
- Equality, diversity and inclusion
- Safeguarding
- Health and safety
- Risk management
Review of Job Description
This job description may be reviewed periodically to reflect service needs and organisational changes.
Informal Enquiries
For an informal discussion about the role please contact: Joe Qiu, Neighbourhood Operations Manager at joe.qiu@nhs.net.
Person Specification
Experience
- Experience in an administrative role
- Good organisational and time management skills
- Ability to prioritise workload and meet deadlines
- Good written and verbal communication skills
- Experience of arranging meetings and taking minutes
- Competent in Microsoft Office (Word, Excel, Outlook, Teams)
- Attention to detail and accuracy
- Ability to work as part of a team
- Understanding of confidentiality and data protection
- Experience working in the NHS, primary care, or public sector
- Experience supporting multidisciplinary teams
- Familiarity with basic data reporting or spreadsheets
- Understanding of integrated or community-based services
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Lambeth GP Federation
Address
Akerman Health Centre
60 Patmos Road
London
SW9 6AF
United Kingdom
Employer's website
https://www.lambethgpfederations.nhs.uk/