2nd Line Support Engineer Contractor (On-site)

2nd Line Support Engineer Contractor to join a fantastic Creative Agency located near Angel, Islington Train Station. This is an on-site role, Monday to Friday, providing essential support to over 200 users.

The Role:

As a key member of the IT team, you'll be the first point of contact for all face-to-face and remote end-user issues. Your responsibilities will include:

• Providing comprehensive 2nd line support, resolving a wide range of technical issues for over 200 users.
• Identifying opportunities for IT process improvements and efficiency gains.
• Managing staff accounts and access permissions.
• Conducting IT inductions for all new starters.

About You:

Ideally, you'll bring at least 3 years of experience in a similar support role. We're looking for someone with:

• Excellent user-facing skills and a strong customer service approach.
• Previous experience working within the creative industry is highly desirable.

Desirable Technical Experience:

• Microsoft Windows (client and server environments)
• Microsoft Entra ID (Azure AD) & Active Directory
• Office 365 administration and support
• Networking essentials: WAN/LAN/DNS
• Slack & Zoom administration
• Jamf (for Apple device management)
• Support for Adobe Creative Cloud applications

If you're a proactive 2nd Line Engineer with a passion for creative environments, we'd love to hear from you!

To Apply: Please submit your CV outlining your relevant experience.