Support Analyst - Maternity Cover 9 mths, Onsite, £40k pro rata

Support Analyst required for a 9-month maternity cover role, based on-site at a leading Professional Services Firm in Central London, near Covent Garden Station. This role offers up to £40k pro rata and is a fantastic opportunity to join a small, collaborative IT team of five.

As the IT Support Analyst, you'll be a key part of a five-person IT team, providing essential 2nd Line Support for approximately 200 end-users. You'll collaborate closely with another Helpdesk Technician, handling a mix of business-as-usual tasks and contributing to exciting IT projects. This role is ideal for an ambitious IT professional eager to expand their skills, offering significant hands-on experience across 1st and 2nd line support, with valuable exposure to 3rd line issues and critical cyber security initiatives.

What You'll Be Doing:

• Supporting Windows 7/10/11 environments and Office 2016/2019 / M365
• Building and maintaining desktops and laptops (hardware/software)
• Managing core networking protocols - TCP/IP, DHCP, DNS
• Handling video conferencing support (Teams, Zoom)
• Working closely with the security team on system alerts and best practices
• Supporting users with mobile devices (iPhone, iPad, Android)
• Actively participating in infrastructure upgrade and other IT projects

What You'll Need:

• A solid grounding in desktop support and Microsoft technologies.
• Strong communication and interpersonal skills, with a proactive and eager approach to learning.
• Bonus points for: Any knowledge of AD / M365 admin, IP telephony, Cyber Essentials, VLANs, or Mac OS.

This is a fantastic opportunity to gain valuable experience in a technically rich environment, where your contributions will be genuinely valued and your skills rapidly developed. If you're ready to make a significant impact and take the next step in your IT career, apply today! Get in touch with Langley James - The London IT Recruitment Experts.