IT Support Analyst

Job Description

IT Support Analyst

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Renowned City law firm is seeking a proactive and customer focused 1st line IT Support Analyst to join the firm’s IT department. In this role, you will be first point of contact for all IT-related queries across the firm, providing face-to-face and remote technical support to Lawyers and Business Services professionals in a fast-paced and rewarding environment.

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• Salary to £35,000

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• Hybrid working (3 days office / 2 days remote)

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• Fantastic employee benefits

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• Enhanced maternity leave

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• Staff bonus scheme

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IT Support Analyst – Key Responsibilities:

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• Act as the first point of contact for IT support, providing face-to-face, telephone, email, and remote assistance to users across the firm.

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• Log, prioritise, troubleshoot, and resolve incidents and service requests, escalating more complex issues where appropriate.

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• Configure, deploy, maintain, and support desktops, laptops, mobile devices, printers, peripherals, and meeting room technology.

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• Support Microsoft Windows, Microsoft 365, Active Directory, Microsoft Entra ID, legal applications, and document management systems.

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• Manage user accounts, access permissions, password resets, and the IT onboarding and offboarding process, including hardware and account provisioning.

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• Maintain accurate records of IT assets, equipment, incidents, and documentation within the IT service management system.

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• Liaise with third-party suppliers and perform routine system maintenance, software updates, and equipment builds.

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• Ensure compliance with IT security, data protection, and cybersecurity policies, while supporting IT projects and technology rollouts.

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IT Support Analyst – Skills & Requirements:

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• Previous experience in a 1st line IT support or service desk role is essential.

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• Law firm experience is highly advantageous.

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• Experience supporting Microsoft 365, Outlook, Teams, and Office applications.

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• Basic understanding of Active Directory and user account administrations.

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• Knowledge of networking fundamentals including TCP/IP, DNS, DHCP, and VPN.

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• Experience with desktop hardware, laptops, printers, and mobile devices.

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