Centre of Excellence Manager

Centre of Excellence Manager 

Top-tier US law firm is recruiting a Centre of Excellence Manager to drive user adoption and enhance user experience in their London office.  You will be responsible for overseeing the day-to-day operations of post-implementation support and leading strategic initiatives that improve organizational effectiveness in the London and Paris offices.

• Salary to £100,000 + generous employee benefits
• £100 monthly employee contribution that can be used for lunch or other expenses
• Free lunch every Wednesday, discretionary bonuses, and more!
• 09:30-17:30 (Monday-Friday)
• Hybrid working (4 days in the office / 1 day WFH)

Key Responsibilities of the Centre of Excellence Manager: 

• Oversee post-implementation support operations to ensure that newly deployed technologies and process changes are successfully adopted and fully integrated
• Drive user adoption and engagement by implementing feedback mechanisms, usage tracking, and targeted enablement strategies to increase satisfaction and productivity
• Troubleshoot and triage user-reported issues and customization requests, managing resolution workflows and escalating to business-as-usual (BAU) teams or vendors as needed
• Lead cross-functional initiatives across Practice Groups, Departments, and the broader Firm to improve people, processes, and technology in support of strategic objectives
• Conduct post-implementation reviews and collaborate with Portfolio Owners to assess return on investment and ensure continued alignment with business needs
• Support organizational change efforts through stakeholder engagement, communications planning, and risk mitigation
• Report to the Director of the Centre of Excellence and provide ongoing insight into initiative progress, technology effectiveness, and opportunities for improvement

Skills & Requirements of the Centre of Excellence Manager: 

• Previous experience with legal technology working within a law firm
• Proven experience in project management, including the use of tracking tools and structured methodologies
• Strong background in post-implementation support, user adoption, and change management within a professional services or enterprise environment
• Demonstrated success in leading cross-functional initiatives focused on improving efficiency, user experience, and bottom-line performance