Technical Support Specialist

Technical Support Specialist

Standout opportunity for a Technical Support Specialist to join a top-tier US law firm, widely recognised as one of the most desirable places to work.  You'll be part of a fast-paced, high-performing environment, working alongside market-leading professionals at the top of their game.

• Salary to £46,000
• Office based in Central London
• Tremendously generous benefits including 30 days holiday
• 09:30-17:30 working hours

This firm leverages the best IT professionals to deliver world-class service, from applications and infrastructure to around the clock user service and support, focusing on operational excellence, reliability, security, and value.

Technical Support Specialist Key Responsibilities:

• Provide deskside, remote, and regional second-line IT support to firm personnel, ensuring timely resolution of hardware, software, and communication issues
• Log and manage incidents and service requests in the firm’s service management system, escalating recurring issues and problems as needed
• Install, test, and deploy software and hardware in line with firm standards, including PC imaging
• Administer the IT team’s shared inbox and calendar for effective communication and scheduling
• Procure IT equipment and manage inventory in accordance with firm policy
• Provide support to other European offices, including occasional travel and out-of-hours coverage
• Participate in a rotating shift pattern and be available for on-call, weekend, and overtime work as required

Technical Support Specialist Skills & Requirements:

• At least 2 years of IT experience in a similar role within a law firm
• Strong technical skills across Windows OS, Office 365, imaging tools, remote access, and call logging systems
• Exposure to the firm’s software environment (e.g. Windows 10/11, Litera Compare, NetDocuments, Zoom Workplace, ServiceNow, SCCM, Citrix, GlobalProtect VPN)
• Solid knowledge of desktop hardware and peripherals and experience supporting mobile devices (e.g. iPads, iPhones, Android)