IT Support Technician

IT Support Technician required local to Southend.

Please note:

• You must hold a full driving licence as you will be required to travel onsite, local around the Southend area.
• My client will NOT sponsor you so please do not send in your CV, if you need sponsoring or you hold a Student Visa.

Job responsibilities:

As an IT Support Engineer working for a Managed Service Provider (MSP), you will support my client’s cliental with their IT systems and infrastructure. This role involves providing onsite support to meet the unique IT needs. You will deliver a high standard of customer service, ensuring technology supports teaching, learning, and administration effectively.

You will also:

• Act as the first point of contact for IT support requests, troubleshooting and resolving hardware, software, and network issues.
• Provide tailored IT solutions that align with the operational and educational needs.
• Maintain positive client relationships through effective communication and timely issue resolution.

Skills and Qualifications

• Technical Expertise: Strong knowledge of Windows Server environments, Microsoft 365, Google Workspace, networking (LAN/WAN), and troubleshooting hardware/software issues.
• Customer Service: Excellent interpersonal skills with the ability to build trust and maintain strong client relationships.
• Problem-Solving: Analytical mindset with the ability to resolve issues effectively and efficiently.
• Adaptability: Flexible approach to working in my client’s Southend Office and onsite, with the ability to manage multiple client’s priorities.
• Communication: Clear and professional verbal and written communication, especially when dealing with non-technical users.

Key Benefits

• Company Car Provided: Facilitates efficient travel to client sites, ensuring prompt onsite support.
• Career Growth: Exposure to diverse IT environments and the chance to develop skills in managing multiple client networks.

Pay: £26,436.00-£27,500.00 per year depending on experience.

Please send in your CV if you live near to Southend, drive and have the above skills.