IT Service Delivery Manager

IT Service Delivery Manager – London (Hybrid)

Join a leading law firm as their IT Service Delivery Manager, taking the lead in ensuring seamless IT operations, driving service excellence, and supporting a forward-thinking business with a global client base.

This is a fantastic opportunity for an experienced IT professional to step into a leadership role with real impact — managing a talented IT team, optimising service delivery, and aligning technology with the firm’s long-term strategic goals.

What you’ll do:

• Oversee the day-to-day delivery of IT services across the business
• Lead, mentor, and develop the IT team to deliver outstanding service
• Manage key vendor and stakeholder relationships
• Drive continuous improvement initiatives and ensure SLA compliance
• Support major IT projects and adoption of new tools and processes
• Ensure compliance with cybersecurity, privacy, and governance standards

What we’re looking for:

• Proven track record in IT service delivery or operations management, ideally within professional services or a law firm environment
• Strong technical knowledge of Office 365, Active Directory, Intune, and ideally document management systems (such as iManage)
• Demonstrated leadership skills with the ability to motivate and grow teams
• Familiarity with ITIL, cybersecurity, and compliance frameworks
• Project management experience (PMP, PRINCE2, or Agile certification desirable)

What’s on offer:

• Hybrid working (60% from home)
• 27 days annual leave plus bank holidays
• Private medical, pension, life assurance, and family-friendly policies
• A supportive, inclusive culture focused on development and work-life balance