Senior Technology Support Analyst

We are currently recruiting on behalf of a highly regarded US law firm, to assist them in their search for a new Senior Technology Support Analyst.

This is a new role in their London office, to work as part of their highly collaborative team, whereby the successful applicant will be responsible for covering both first and second-line IT support for the whole office, resolving IT issues, and documenting all activities.

Responsibilities will include:

• Providing first- and second- line technical support to the London office.
• Acting as an escalation point for technical issues.
• Assisting the IT Manager with workload, ticketing, and the resolution of hardware and software issues.
• Supporting regional offices and providing off-hours support for moves and maintenance, as needed.
• Delivering end-of-shift reports.
• Managing and ensuring loaner equipment is timely available.
• Ensuring firm-standard laptops and mobile devices are in line with procedures.
• Providing user training and support for audio-visual systems and queries.
• Ensuring remote access and multi-factor authentication is supported.
• Installing and maintaining hardware and software.
• Mentoring the existing Technology Support Analyst.

The firm are offering a highly competitive salary up to £65,000, plus benefits and the firm have a wonderful working culture.

Suitable candidates will have gained prior IT support experience, ideally within a law firm, although professional services environments will also be considered. We are seeking applicants with a strong technical background, the ability to provide high quality IT support, and demonstrated organisation, communication, and problem-solving skills.

Please do not delay in applying; applications are being welcomed now, for immediate review, in order for the interview process to commence asap.

Successful applicants will be contacted by US Law Support and provided with full details.