Innovation and AI Specialist

Lawfront provides legal services to individuals and businesses through leading regional law firms - Farleys, Fisher Jones Greenwood, Brachers, Slater Heelis and Nelsons.

We are currently going through an exciting period of positive change and growth, which is resulting in a number of fantastic opportunities across the group.

We are seeking a proactive and tech-savvy Innovation and AI Specialist to join our team. Reporting directly to the Head of Innovation and AI, this role is pivotal in supporting the day-to-day operation of AI-powered tools, configuring solutions, and assisting users in leveraging technology for their legal work.

The ideal candidate will have hands-on technical skills, a strong understanding of AI tools and automation platforms, and the ability to assist with the configuration, integration, and troubleshooting of AI solutions to improve legal workflows.

Key Responsibilities:

1. Technology Configuration and Support:

• Assist with the configuration and customisation of AI tools and platforms used within the organisation (e.g., AI-driven contract analysis, document automation, etc.).
• Provide technical support to users, troubleshooting issues and ensuring smooth operation of the tools.
• Configure workflows and automation processes, ensuring that tools are optimised for daily use.

2. User Support and Training:

• Act as the first point of contact for users experiencing challenges with AI tools, providing hands-on support to resolve issues and optimise usage.
• Assist in developing and delivering training materials or sessions to help users better understand and utilise AI tools in their legal workflows.
• Document common issues and solutions to create a knowledge base for future reference.

3. Data Analysis and Reporting:

• Help analyse data generated by AI tools to identify patterns, trends, and areas for improvement.
• Assist in preparing reports and dashboards to track tool performance and user engagement.
• Collect feedback from users and recommend improvements to tools and processes based on this data.

4. Process Optimisation and Automation:

• Assist in identifying opportunities to automate legal processes and recommend AI-driven solutions to streamline workflows.
• Work closely with teams to understand their needs and configure AI tools to meet specific requirements.
• Monitor the performance of AI tools, ensuring that they continue to meet the needs of the organisation and provide maximum value.

5. Collaboration with Cross-Functional Teams:

• Collaborate with legal, technical, and business teams to understand the challenges they face and identify how AI tools can support their work.
• Provide hands-on assistance during the setup and integration of new tools or AI solutions within workflows.

6. Testing and Experimentation:

• Support the testing of new AI tools or features, providing feedback on their functionality and ease of use.
• Help develop small-scale prototypes or proof of concepts to test AI-driven solutions before wider implementation.

7. Maintenance and Updates:

• Assist in maintaining AI tools, ensuring they are regularly updated, configured correctly, and remain aligned with the organisation's needs.
• Troubleshoot and resolve any technical issues related to AI tools, escalating problems as needed.

8. Ethical and Regulatory Compliance Support:

• Help ensure that AI tools comply with legal, ethical, and privacy standards, working closely with legal and compliance teams.
• Stay informed about any updates to regulations impacting the use of AI within the legal sector.

9. Continuous Improvement:

• Continuously assess AI tools and workflows for efficiency improvements.
• Actively contribute to the feedback loop by identifying user pain points and suggesting ways to optimize AI solutions.

Desirable Skills:

• Hands-on experience with AI tools, legal automation platforms, or similar technologies in a support capacity.
• Technical proficiency in configuring and customizing AI tools, workflows, and automation platforms.
• Strong problem-solving skills, with the ability to troubleshoot and resolve technical issues.
• Understanding of AI-driven legal technologies, such as document automation, contract analysis, and legal research tools.
• Basic data analysis skills, with the ability to analyse tool usage data and generate reports.
• Good communication skills, with the ability to explain technical concepts to non-technical users and provide clear, actionable guidance.
• Attention to detail and a methodical approach to troubleshooting and configuration.
• A proactive mindset, with a passion for learning and supporting others in using new technologies effectively.

What We Offer:

• A collaborative and hands-on work environment with a focus on AI-driven solutions in the legal sector.
• Opportunities to learn and work with cutting-edge AI tools and technologies.
• Training and development to grow your skills in AI and legal tech.
• The chance to play a critical role in improving legal workflows and processes through technology.

If this sounds like you then please apply, click on the link below and we'll be in touch.