Service Desk Analyst

A global Insurance firm are looking to expand their team in London. Our client is currently looking for an Service Desk Analyst with a background in either insurance or financial services to realize their own vision on how Application Support should be done this is about bringing unique ideas to the table, not working to a specification.

There is no better time for an ambitious Service Desk Analyst to join a company which leads digital transformations for clients by modernizing and integrating their mainstream IT, and by deploying digital solutions at scale to produce better business outcomes.

The successful applicant will lead their application support and be the first point of contact for customers for any Support request. Ensure tickets raised are managed and closed effectively to the customers’ satisfaction and SLAs are met.

Requirements

· Proven experience within Service desk, at least 3 years

· Experience within Microsoft 365, Active directory and basic networking concepts.

· Experience resolving issues related to Windows 11, Mac OS X, Microsoft 365, and common enterprise applications.

· Knowledge and experience of insurance or more general financial services is a plus also someone who is comfortable in dealing with stakeholders.

· Must have right to work in the UK

Salary: £50,000 per year

Location: London 5 days

Role: Permanent

Lawrence Harvey is a specialist IT recruiter, operating across 8 offices globally. We have several other Service Desk vacancies so please get in touch.