Studio Coordinator

Studio Co-ordinator

Office Location: Newcastle/Gateshead (Northern Design Centre) / Hybrid

Reporting to: Management Team

Collaborating with: Delivery Team (Designers & Developers)

THIS ROLE IS OPEN TO ENTRY LEVEL CANDIDATES

We are open to speaking to people with experience and people knew to the role, as such the salary will be competitive based on experience.

About Layers Studio

At Layers, we think of ourselves as tech translators: fluent in code, design, and human. We bring together designers, developers, and strategists to unlock the full potential of digital experiences. From discovery to development, we create purpose-driven products that move fast and scale long-term.

We are a friendly, cross-discipline team that values pragmatism and a learning mentality. As we continue to grow, we're looking for a Studio Co-ordinator to become the backbone of our daily operations—ensuring our team is supported, our projects are on track, and our clients feel heard.

The Role

As our Studio Co-ordinator, you will be the "pulse" of the studio. You'll sit at the heart of our workflow, providing the management team with a clear bird's-eye view of everything in play. You are the person who ensures milestones are met, schedules are balanced, and nothing slips through the cracks.

Beyond the internal logistics, you will serve as a vital first port of contact for our existing clients. While Project Leads handle the day-to-day delivery, you will be the "sounding board" for broader client needs, ensuring our partners always have a direct line into the studio for new ideas or high-level issues.

Key Responsibilities

1. Studio & Resource Orchestration

• Scheduling: Own the studio calendar and resource planning, ensuring every designer and developer knows what they are working on and when.
• Project Overview: Maintain a live dashboard of all ongoing projects, including key milestones, deadlines, and delivery status.
• Financial Tracking: Monitor project timelines to trigger and track invoice dates, ensuring the management team has an accurate view of studio billing.

2. Client Relationship Support

• The "First Call": Act as the primary point of contact for existing clients when they have questions, concerns, or new ideas that sit outside the scope of an active project.
• Soundboarding: Listen to client needs and route them effectively—whether that means escalating to management or briefing the delivery team on a potential new phase of work.
• Onboarding: Assist in the smooth onboarding of new clients, ensuring they have the right access, documentation, and a warm welcome to the studio.

3. Team & Delivery Support

• Internal Syncs: Work closely with the delivery team to identify bottlenecks before they happen and help re-prioritize tasks when things move fast.
• Process Improvement: Identify ways to make our studio operations smoother, from better use of project management tools to refining how we communicate internally.

About You

• The Master Organiser: You love a spreadsheet, a Gantt chart, or a clean Trello board. You find peace in order and clarity.
• A Natural Communicator: You can talk to a developer about a technical* delay and then jump on a call with a client to manage expectations with empathy and professionalism.
• Proactive Problem Solver: You don't wait for a deadline to be missed; you see the risk three days out and adjust the schedule accordingly.
• Agency Experience: Ideally, you've worked in a digital agency or creative studio before and understand the rhythm of design and development cycles.

*You don not have to know tech terminology or code when applying for this role - it's important to know that the responsibility of the technical "how" of any project will lie with the delivery team.

Why Join Layers?

• Be Part of the Growth: You'll be a key hire in a growing studio, with the chance to shape how we work.
• Collaborative Culture: We work in mixed-discipline teams where everyone's input is valued.
• Learning Mentality: We encourage "stretch zones" and trying new things every quarter.
• Great Environment: Based in the Northern Design Centre (Gateshead/Newcastle), surrounded by a vibrant creative community.

What we offer you?

• 25 days plus Bank Holidays + paid holiday for Christmas break
• Hybrid and flexible working available
• Quarterly team activity days
• Laptop and equipment provided
• Dog Friendly office
• Free Parking
• Creative and engaging communal areas within our offices
• Free refreshments
• Weekly team walk
• Fundraising activities
• Personal development/team mentors/Regular reviews/ sharing of knowledge and experience through regular 'show and tell' sessions
• Annual pay review
• Opportunities to attend Digital & Tech events and relevant professional conferences