EUC Operations Team Leader

Job description

Job responsibilities

Are you ready to lead with purpose and make a difference? We’re looking for a dynamic and enthusiastic Leader to join our passionate NHS family. You’ll lead a dedicated team, drive quality care, and support our mission to deliver outstanding health services.

What You’ll Do:

• Lead and inspire a multidisciplinary team • Champion best practices and service improvements • Utilise strong interpersonal skills to foster a collaborative and supportive team culture • Support professional growth and development within your team • Collaborate across departments to enhance patient outcomes.

What We’re Looking For:

• Proven leadership and management skills • Substantial documented evidence of managing teams effectively, driving performance and standards• Excellent interpersonal and communication abilities to build strong relationships within your team and beyond • A collaborative approach and a commitment to excellence • Excellent IT skills with a significant background working in an IT support environment

Why Join Us?

• Be part of a supportive and innovative healthcare environment • Enjoy opportunities for career progression and continuous learning • Be seen and make a real difference.

Apply Now!

Ready to lead and inspire? Submit your application through our NHS Jobs portal by the specified closing date. We can’t wait to welcome a new leader to our team!

Main duties of the job

• Undertake the day-to-day management of respective section; allocating/monitoring of EUC-assigned Service Desk tickets to Team members and prioritising workload in an ever-changing environment
• First point of contact for all relevant EUC tickets (incidents and work requests appertaining to the installation, maintenance and repair of Informatics hardware and software) raised via the Informatics Service Desk, ensuring appropriate timescales are achieved, communicating and liaising with the Service Desk and other DIT Technical Services departments accordingly
• Overall responsibility to ensure that all tickets are resolved to the satisfaction of the end user, obtaining and monitoring regular feedback from both users of the service and members of the team on all aspects of the service delivery to maintain quality and encourage innovation
• Liaising with third-party hardware and software vendors; reporting issues, warranty queries, obtaining spare parts, etc.
• Implement appropriate Informatics policies and procedures within the working area and ensure that they are adhered to and maintained
• Liaise with other directorates and departments as required to ensure the smooth running of the Informatics department.
• Act as a lead specialist in the area of EUC, able to problem-solve complex EUC issues.
• Responsible for the production and maintenance of EUC standard operating procedures (SOPs) that improve efficiency and overall service
• Provide advice and support on the safe use of highly complex and costly Informatics equipment around the Trust, producing technical documentation and user guidance as appropriate Consult and assist in defining EUC strategy and the on-going development of new EUC standards, policies, and procedures
• Liaise with departments within the Trust regarding software and hardware requirements and provide advice and assistance with procurement and associated procedures
• Propose, chair and lead meetings internal and external to the department ensuring EUC interests are represented and obligations met
• Line management: provide supervision and support to Team members; Team building, coaching and staff motivation; undertake continuous evaluation of members of the team using appropriate performance management tools, dealing with disciplinary matters as they arise; completion and review of staff appraisals
• Ensure staffing levels are maintained to provide adequate cover during hours of service; staff rotas and monitoring of leave, ensuring adherence to the associated absence management policies
• Ability to work using own initiative and without supervision, making decisions based on departmental and Trust guidelines, ensuring that procedures are always adhered to
• Deputise for the EUC Operations Manager during periods of absence

Please see the attached job description for further information about this vacancy. About Leeds Teaching Hospital NHS Trust

Our values are part of what make us different from other trusts, so we see this as a strength, as well as a responsibility. They have been developed by our staff and set out what they see as important to how we work. Our five values are:

Patient-centred Collaborative Fair Accountable Empowered

All our actions and endeavours will be guided and evaluated through these values

We’re committed to recruiting exceptional people to deliver outstanding services across Leeds Teaching Hospitals NHS Trust and helping every colleague reach their full potential. We’re looking for a compassionate, inclusive, and collaborative leader who shares our values and can build strong partnerships. We warmly invite applications from people from a variety of backgrounds and sectors, and are especially keen to hear from individuals from a minority ethnic background. We’re dedicated to creating a diverse and inclusive environment where everyone feels valued, supported, and has a true sense of belonging, as we work together to deliver the best in healthcare to the people of Leeds and beyond.

Sponsorship Eligibility

To comply with UK Government regulations on Skilled Worker sponsorship, Leeds Teaching Hospital NHS Trust is unable to provide sponsorship to applicants who do not meet the eligibility criteria or the salary threshold concessions set out under the Skilled Worker visa route. Please take this into consideration before submitting your application. Full guidance on these concessions, including details of who may qualify, can be found here.

Person Specification

Qualifications

• Degree or equivalent in IM&T and demonstrable experience or equivalent experience and knowledge in the NHS DIT field.
• Minimum ITIL V3. Foundation.

• ITIL Managers Certificate

Experience

• Management experience in multiple environments at Lead level with a DIT environment.
• Lead level experience working in a Service Desk Management Environment and liaising with other IT professionals.
• Experience of working in large and complex organisations and running services in a variety of deployment models.
• The post holder will have an exhaustive knowledge and experience of Service Management (e.g. ITIL) and a professional knowledge across a wide range of IM&T systems and processes acquired through relevant qualifications and experience.
• The post holder will keep abreast of developments in healthcare DIT to enable them to undertake their duties effectively and advise managers proactively as and when required.
• A good understanding of the NHS corporate structure and function is also desirable as is a general understanding of operational processes.
• The post holder will have a good understanding and appreciation of the importance of organisational, NHS and international standards in th

• Previous experience of NHS.
• Extensive experience of providing specialist advice on a range of IT issues including database technologies, configuration, implementation, and performance enhancing.
• Staff management.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Leeds Teaching Hospitals

Address

St James’s University Hospital

Leeds

West Yorkshire

LS9 7TF

Employer's website

https://www.leedsth.nhs.uk/