Workforce Systems Officer (XN04)

Job description

Job responsibilities

For questions about this job, contact:

Kevin Maloney Workforce Systems Assistant Manager kevin.maloney@nhs.net Shortlisting Date: 02/09/2026 Interview Dates: 10/09/2026 & 11/09/2026

The role of Workforce Systems Officer has an interesting and diverse workload, for which you will need excellent IT skills due to the use of a variety of workforce systems, alongside strong written and verbal communication skills. This vacancy would particularly suit someone who thrives on offering first class support and delivering high quality service to IT system end users. If you are organised, pay high attention to detail and are able to work autonomously or as a part of a team then this could be the opportunity for you. You will also be responsible for supporting colleagues in the Workforce Systems Administrator role, including day to day supervision and supporting their personal development

You will play an essential role in providing continuous support to all areas within the organisation. You will be faced with challenging technical and procedural queries that will involve drawing upon various skill sets to achieve timely resolutions.

The team is responsible for providing accurate and timely maintenance in respect of both Healthroster and ESR. The team report from the extensive data held within the system, key reports are produced and circulated to all levels of the Trust. You will be given plenty of opportunities to apply your skills, liaise with a diverse range of internal and external representatives and work autonomously in a professional yet friendly environment.

The Workforce Systems Team covers large areas of rostering for Nursing, Admin and Medical staff groups and maintains both the Healthroster (eRoster) and Electronic Staff Record (ESR) systems. You will be assisting the Team Leader of a Workforce team to support Managers and system users across the Trust in all aspects of both systems.

The successful applicant will provide leadership, guidance, and support in the use of the Trust’s workforce systems whilst ensuring adherence to Trust policies and procedures. The successful applicant will be the expert point of contact for the areas they are responsible for.

The post holder will be focused on ensuring that ESR and eRostering are appropriately implemented across the Trust and providing first line support and advice to both Managers and Trust staff for the on-going, administration and maintenance of ESR and eRoster.

The following core values relate specifically to this post:

•Responsible for the system administration, security and accuracy of the Trust’s Workforce Systems

•Accurate input of pay impacting information to the Electronic Staff Record (ESR)

•Demonstrate a commitment to a team working orientation, both internally and externally.

•Have a commitment to high standard and efficient working, ensuring a quality service is provided.

•Have a professional approach to work, colleagues, and external contacts.

•The post holder must have a professional approach and have a positive, assertive and supportive attitude

•The ability to communicate well is essential to the post. Can communicate complex facts, terminology, and system designs/information clearly and concisely.

Key Result Areas

To ensure ESR and eRostering are maintained according to the agreed Trust policy and procedure and within budget

Troubleshoot issues regarding ESR and eRostering to ensure the system works effectively.

To provide day to day support for staff and ensure appropriate and timely investigation of any errors/dysfunction.

Accurate input of information into the Trust’s workforce systems.

To support local training programmes for ESR and eRostering.

Please see the attached job description for further information about this vacancy.

Application guidance: We understand that more applicants are using artificial intelligence (AI) technology to help with their applications. While these tools can be useful, they cannot fully capture your skills, knowledge, and experience. It’s important that you personalise your application. Relying solely on AI is not recommended, as it may reduce your chances of success. Our screening process is thorough, so if you have used AI, please make sure to disclose this on your application form.

Our Trust values

The Leeds Way is working together to support each other and deliver the best possible care to patients.

We are....

Responsible Open and Honest One Team Kind

Our Trust priorities

Our purpose: Excellent, safe and sustainable care for every patient every time

Our priorities:

People Improvement and Innovation Partnerships Outcomes

To comply with UK Government regulations on Skilled Worker sponsorship, Leeds Teaching Hospital NHS Trust is unable to provide sponsorship to applicants who do not meet the eligibility criteria or the salary threshold concessions set out under the Skilled Worker visa route. Please take this into consideration before submitting your application. Full guidance on these concessions, including details of who may qualify, can be found here.

We reserve the right to close this advert early if we receive a high number of suitable applications.

Person Specification

Qualifications

• For further information, please click 'Apply' where you can download the full job description and person specification from our careers site.

Experience

• For further information, please click 'Apply' where you can download the full job description and person specification from our careers site.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Leeds Teaching Hospitals

Address

St James’s University Hospital

Leeds

West Yorkshire

LS9 7TF

United Kingdom

Employer's website

https://www.leedsth.nhs.uk/