RA & IT Access Support Analyst

Job summary

To have responsibility for the collation and maintenance of IT system and Smartcard access within the customer base of the Health Informatics Service and Leicestershire Partnership Trust.

This post will be essential in ensuring that all Trusts supported by the HIS have the correct and appropriate IT system access and Smartcard access for their employees.

To ensure the security of sensitive information handled and to ensure that the checking of required security documentation is completed for all Registration Authority work to the required standard.

The role must ensure that services provided by HIS are customer focussed, adhere to agreed standards and service levels and provided in a safe and secure manner.

Contact Details: Emma Johnson, emmajohnson9@nhs.net, 0116 295 2328

Main duties of the job

To manage and support the creation, removal, and migration of user accounts within both shared and home drives, ensuring proper access control and file management. This includes coordinating and executing user account transitions, maintaining data integrity, and ensuring compliance with access policies.

Establishing Effective Leadership and Communication To manage all Registration Authority duties which includes, creating new smartcards, replacing, renewing, repairing & unlocking both physical & virtual smartcards.

To support general troubleshooting queries - Provide timely IT support for Smartcards, User Accounts, and VPNs, ensuring prompt resolution of technical issues.

Responsibilities include managing account access, resolving Smartcard and VPN problems, identifying root causes, and implementing solutions within defined SLAs.

To create, remove, manage & resolve NHS Mail issues. To attend client sites as required to perform Registration Authority (smartcard) duties of the role.

To create, remove & transfer VPN Access. We may close the advert early, if we receive a sufficient number of applicants, so please apply as soon as possible.

About us

We may close the advert early, if we receive a sufficient number of applicants, so please apply as soon as possible.

About Us Leicestershire Partnership NHS Trust (LPT)

Provides a range of community health, mental health and learning disability services for people of all ages. Delivered through over 100 settings from inpatient wards to out in the community, our 6,500 staff serve over 1 million people living in Leicester, Leicestershire and Rutland.

We aim to develop a workforce that reflects our community. We actively implement equal opportunities in employment and service delivery and seek people who share our commitment. We strongly encourage applications from all sections of the community, particularly from underrepresented groups.

Details of our benefits, leadership behaviours and other important information can be found in the Information for Applicants, please view the supporting documents. We will consider requests to work alternative hours or varied working patterns in line with our flexible working policy.

For all substantive roles, new staff (excluding medical staff) are appointed subject to a 6-month probationary period (see Probation Policy). All jobs will require permission to work in the UK. For all jobs the cost of any DBS disclosure required will be met by the individual. This will be deducted from salary once started. Applicants at risk within the local NHS who meet essential criteria will have preference for interview.