Head of Creative (London)

Job Description

hackajob is collaborating with Lendable to connect them with exceptional professionals for this role.

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About Lendable

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Lendable is on a mission to build the world's best technology to help people get credit and save money. We're building one of the world’s leading fintech companies and are off to a strong start:

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• \nOne of the UK’s newest unicorns with a team of just over 700 people\n

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• \nAmong the fastest-growing tech companies in the UK\n

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• \nProfitable since 2017\n

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• \nBacked by top investors including Balderton Capital and Goldman Sachs\n

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• \nLoved by customers with the best reviews in the market (4.9 across 10,000s of reviews on Trustpilot)\n

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So far, we’ve rebuilt the Big Three consumer finance products from scratch: loans, credit cards and car finance. We get money into our customers’ hands in minutes instead of days.

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We’re growing fast, and there’s a lot more to do: we’re going after the two biggest Western markets (UK and US) where trillions worth of financial products are held by big banks with dated systems and painful processes.

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Join us if you want to\n

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• \nTake ownership across a broad remit. You are trusted to make decisions that drive a material impact on the direction and success of Lendable from day 1\n

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• \nWork in small teams of exceptional people, who are relentlessly resourceful to solve problems and find smarter solutions than the status quo\n

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• \nBuild the best technology in-house, using new data sources, machine learning and AI to make machines do the heavy lifting\n

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About the role

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We’re entering a once-in-a-company moment: a major step-change in our D2C marketing investment, a full rebrand of the company and product under the Zable brand, and a marketing function being built out at pace under a newly-appointed CMO. This is one of the most exciting marketing builds in UK fintech right now, with the financial strength, customer base, and product depth to back it up.

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We’re looking for a Head of Creative to lead and grow our creative function through this transformation. You’ll set the creative bar across Zable, manage and grow a pod of designers and producers, and own the creative output that defines how millions of customers experience our brands. This is a key role in shaping the next chapter of the company.

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What we're looking for:

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Essential:

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• \n7+ years of creative experience, with at least 2–3 years leading a creative team in a high-growth consumer brand or top creative agency\n

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• \nTrack record of building or significantly evolving a brand identity — ideally for a D2C consumer brand going through a rebrand or rapid scale\n

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• \nStrong portfolio across brand, advertising, lifecycle and digital, with work that is genuinely best-in-class\n

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• \nConfident managing, hiring and developing a multi-discipline team (designers, producers, freelancers, agencies)\n

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• \nComfortable operating both strategically (brand vision, system, narrative) and hands-on\n

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• \nExperienced collaborating with senior stakeholders — CMO, growth, lifecycle, product, performance and brand\n

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• \nDemonstrable use of AI in your creative workflow, and a clear point of view on how AI is reshaping the creative discipline\n

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Desirable:

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• \nExperience in regulated industries (fintech, healthcare, telco, insurance)\n

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• \nExperience spanning both in-house and top creative agencies\n

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• \nExperience standing up an in-house creative function or production studio\n

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• \nComfort with creative effectiveness measurement and structured testing\n

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You’re a good fit if you’re:\n

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• \nDriven by craft but commercially minded — you measure work by impact, not awards\n

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• \nA strong leader who lifts the people around you and attracts talent in your wake\n

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• \nPragmatic and decisive — you ship and learn rather than perfect in private\n

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• \nBrand-obsessed but flexible — you can hold a high bar at speed\n

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• \nEnergised by greenfield problems and not put off by ambiguity\n

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• \nA confident communicator who can sell ideas internally and externally\n

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What you'll be doing

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Brand & Creative Direction:

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• \nSet the creative vision and bar across Zable, work closely on the rebrand and its roll-out\n

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• \nTranslate brand strategy into a coherent creative system: identity, tone, design language, motion and video\n

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• \nOwn creative review across all marketing output — paid, lifecycle, organic, brand, partnerships, sponsorships\n

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• \nEvolve the brand over time based on customer insight, performance data and market shifts\n

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Team Leadership:

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• \nHire, manage and develop the creative pod — designers, video producers, freelancers and agency partners\n

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• \nSet briefs, prioritise work and run a high-output, high-quality creative function\n

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• \nCoach the team on craft, AI workflows and commercial thinking\n

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• \nDefine the operating model — in-house vs. agency vs. freelance — that scales with our ambition\n

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Cross-functional Partnership:

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• \nPartner closely with the CMO, growth, lifecycle, content, SEO and product teams to align brand and performance\n

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• \nWork with product design to ensure brand coherence between marketing and in-product experience\n

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• \nCollaborate with finance, legal and compliance to keep work on-brand and on-policy\n

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AI & Process:

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• \nLead the creative team’s adoption of AI — tools, workflows, evaluation\n

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• \nBuild the systems, templates and processes that let us produce at volume without compromising the bar\n

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• \nSet creative effectiveness benchmarks and embed a test-and-learn culture\n

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Life at Lendable\n

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• \nWinning team: the opportunity to scale up one of the world’s most successful fintech companies\n

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• \nFlexible working: flexible approach tailored to each role. Hybrid roles require three days in-office weekly; fully remote roles include regular opportunities for in-person connection through socials and off-sites\n

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• \nSocials & connection: opportunities and events to come together, socialise, and get to know each other beyond the office walls\n

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• \nHealth coverage: support for your physical and mental wellbeing, including private health cover\n

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• \nRetirement & savings: long-term financial wellbeing through retirement savings plans\n

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• \nEmployee referral programme: earn a competitive bonus when you refer successful new team members\n

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• \nOffice meals & snacks: enjoy a fully stocked kitchen, plus complimentary lunches prepared by in-house chefs on in-office days at select locations\n

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• \nSustainable commuting: cycle-to-work and electric vehicle salary sacrifice schemes available in select locations\n

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Please note: The availability and details of specific benefits vary by location and role. For more information, please speak to your Talent Partner.

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