1st Line Support

Role Summary:

• 1st Line Support
• Manchester - Shift Pattern (5 days on, 2 days off)
• Enterprise Software House
• £25,000-£30,000 starting salary (plus bonus scheme and other benefits)

We're working closely with an enterprise level software company who are looking to hire a 1st Line Support Analyst to join their growing technical team. In this role, you'll be responsible for solving both internal and external technical issues which include, hardware set-up, triaging, application. system support and more!

This is a challenging and varied role that will allow you access to multi-national clients in a fast-paced, rewarding environment.

This company are ideally looking for someone who has 1-2 years' experience in a 1st Line Support / Helpdesk / ServiceDesk role who is looking for their next step!

Who you are:

• Minimum 12 months experience in a relevant role
• Excellent communication skills
• Previous hardware experience (desirable)
• Previous Systems / Application Support experience (desirable)
• Experience with tools / technologies including Zendesk, Linux, Windows, Mac
• API experience (desirable)

The process:

• Initial culture call with hiring manager
• Short take home task
• Competency based interview with hiring manager and head of department
• HR interview

Additional Information:

This position is primarily WFH, with occasional travel into the Manchester office for team meetings and socials. You will work on a shift pattern that covers 7 days per week (5 days on, 2 days off), usually ranging between the hours of 8am and 7pm.

Important Notice:

This position is unfortunately unable to provide sponsorship.

Due to the extraordinarily high volume of applications we are currently receiving, whilst we aim to get back to every applicant and message, it isn't always possible. We will however do everything we can to personally respond to everyone.

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