EPR Change Support Officer
Job summary
Lewisham and Greenwich NHS Trust is a community-focused provider of local and acute care, delivering high-quality services to over one million people living across London boroughs of Lewisham, Greenwich and Bexley.
We are embarking on the biggest programme of digitally-enabled clinical and operational transformation we have ever undertaken. The Electronic Patient Record (EPR) Acceleration Programme is our exciting and challenging programme aimed at transforming the way we deliver health and care through the implementation of a new EPR solution that aligns our acute and community services.
Key to the success of the EPR implementation will be the engagement and involvement of staff and service users in developing and delivering the transformation.
We are seeking enthusiastic and motivated EPR Change Support Officers to join our EPR Delivery Team and play a key role in supporting this transformation.As an EPR Change Support Officer, you will work closely with clinical, operational, and corporate teams to support the delivery of change activities that prepare staff for new ways of working and ensure successful adoption of the EPR system. You will contribute to a safe and effective go-live, helping to improve patient care, staff experience, and operational efficiency across the Trust.This is a fixed-term contract with a fixed end date of 01 June 2027. As a result, the actual duration of the contract may be less than 12 months for some candidates, depending on their start date.
Main duties of the job
The EPR Change Support Officers will support the planning, coordination, and delivery of change management activities across the EPR Programme. Working alongside programme colleagues and operational stakeholders, you will help ensure staff are informed, engaged, prepared, and supported throughout the implementation journey.
Key responsibilities include:
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- Supporting the delivery of change and engagement activities across multiple workstreams.
- Working with clinical and operational teams to understand current processes and assess the impact of change.
- Assisting with readiness assessments, stakeholder engagement, and adoption activities.
- Developing and maintaining communication materials, presentations, and project documentation.
- Supporting project planning, risk management, issue tracking, and reporting activities.
- Building effective relationships with stakeholders across the organisation and external partners.
- Promoting programme objectives and supporting activities that contribute to a successful EPR go-live.
- Identifying opportunities to maximise benefits realisation and support sustainable change.
About us
Our people are our greatest asset. When we feel supported and happy at work, this positivity reaches those very people we are here for, the patients. Engaged employees perform at their best and our Equality, Diversity & Inclusion (EDI) initiatives contribute to cultivate a culture of engagement. We have four staff networks, a corporate EDI Team and a suite of programmes and events which aim to insert the 5 aspirations:
- Improving representation at senior levels of staff with disabilities, from black, Asian, and ethnic minorities background, identify as LGBTQ+ and women, through improved recruitment and leadership development
- Widening access (anchor institution) and employability
- Improving the experience of staff with disability
- Improving the EDI literacy and confidence of trust staff through training and development
- Making equalities mainstream
Job description
Job responsibilities
The EPR Change Support Officers will provide project and change management support to the EPR Programme, contributing to the successful implementation of the Trust's new Electronic Patient Record system.
Key responsibilities will include:
Change Management and Engagement
- Support the delivery of change management activities that enable staff to adopt new systems and ways of working.
- Work collaboratively with clinical, operational, and corporate teams to understand current processes and identify change impacts.
- Assist in delivering stakeholder engagement, communications, and readiness activities across the organisation.
- Support the development of presentations, briefing materials, newsletters, and other communication resources.
- Promote awareness of programme objectives, milestones, and benefits.
Project Delivery
- Lead specific work packages or elements of EPR change projects, escalating risks and issues as appropriate.
- Support project planning and coordination activities to ensure agreed deliverables are achieved.
- Maintain project documentation, action logs, risk registers, and progress reports.
- Monitor project activities and support delivery against programme timelines and objectives.
- Contribute to programme governance and reporting processes.
Stakeholder Management
- Build and maintain effective working relationships with a wide range of stakeholders, including clinical teams, operational managers, corporate services, and external suppliers.
- Facilitate meetings, workshops, and engagement sessions as required.
- Support the management of interdependencies across programme workstreams and organisational teams.
Benefits Realisation and Continuous Improvement
- Support the identification, tracking, and realisation of programme benefits.
- Contribute to activities that drive clinical and operational adoption of the EPR system.
- Assist with the evaluation of change initiatives and the identification of lessons learned and improvement opportunities.
The successful candidates will be highly organised, proactive, and able to work effectively in a fast-paced environment. They will have excellent communication and interpersonal skills, strong project support experience, and a passion for delivering meaningful change that improves outcomes for patients and staff.
Person Specification
Qualifications
- Educated to degree level or equivalent experience
- Approved Project Management Qualification (Prince 2/MSP) or at least 2 years' experience in a similar role in a similar environment.
Experience
- Experience in an administrative and project management role, including experience of creating and maintaining databases and spreadsheets.
- Experience of maintaining activity to deadlines so project progress remains on track
- Experienced and effective team worker skilled at networking and establishing positive relationships and rapport with all stakeholders, including senior managers.
- Experience of working in the NHS
Knowledge and Skills
- Knowledge of different programme and project management techniques and principles.
- Ability to plan and organise a broad range of complex activities and adjust plans where necessary.
- Skilled communicator, able to effectively communicate orally and in writing
- Ability to take minutes at meetings
- Proficient in Excel/Word/PowerPoint and Microsoft Project
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Lewisham and Greenwich NHS Trust
Address
Catford
Old Town Hall
Catford
SE6 4RU
United Kingdom
Employer's website
https://www.lewishamandgreenwich.nhs.uk/