EPR Go-Live Programme Lead

Job description

Job responsibilities

Lewisham and Greenwich NHS Trust (LGT) is a community-focussed provider of local and acute care, delivering high-quality services to over one million people living across the London boroughs of Lewisham, Greenwich, and Bexley. Employing almost 7,500 colleagues, known as Team LGT, we provide services at Queen Elizabeth Hospital in Woolwich, University Hospital Lewisham, and over a dozen community settings in Lewisham. Our trust vision is to be exceptional in the quality of our patient care, our support for colleagues, and in the difference we make through our partnerships and in our communities.

To achieve these aims, we are embarking on the biggest programme of digitally-enabled clinical and operational transformation we have ever undertaken. The Electronic Patient Record (EPR) Acceleration Programme is our exciting and challenging programme aimed at transforming the way we deliver health and care in a way that is both clinically and financially sustainable. The EPR Acceleration Programme will underpin everything we do for our patients and carers, people and communities, as well as creating a working environment that better enables our staff to deliver the best care they can every day.

The EPR Go-Live Programme Lead is responsible for leading the planning, coordination and delivery of the operational readiness and Go-Live activities associated with the Trusts Electronic Patient Record (EPR) implementation programme.

The post holder will provide expert programme and change management leadership to ensure that clinical, operational, digital and technical teams are effectively prepared for a safe and successful transition to the new EPR system.

Working within a complex healthcare environment, the post holder will lead the development and delivery of Go-Live readiness activities, including readiness assessments, operational support arrangements, command centre planning, issue management, stakeholder engagement, communications, floor walker deployment and post-Go-Live support.

The post holder will work collaboratively with senior clinicians, operational leaders, digital teams, programme colleagues, implementation partners and suppliers to ensure effective management of dependencies, risks and delivery milestones.

The role requires excellent programme management, influencing and negotiation skills to support successful adoption of the EPR solution across multiple services and professional groups.

A key responsibility will be ensuring that organisational readiness is evidenced, risks are identified and mitigated, and appropriate governance and escalation arrangements are maintained throughout Go-Live.

The post holder will provide leadership within a matrix management environment and will support the delivery of a sustainable transition from implementation into business-as-usual operations.

This is a fantastic opportunity to be part of a once-in-a-generation digital transformation programme that will improve patient care and staff experience over the years to come.

Key working relationships

The post holder will have regular contact with a wide range of clinical and managerial staff, Trust executives, administrative and clerical support staff at many levels and external agencies and suppliers.

Person Specification

Qualifications/Education

• Educated to Masters level or equivalent professional experience in a relevant discipline (e.g. healthcare management, digital transformation, programme management, organisational change, service improvement).
• Formal qualification or substantial demonstrable experience in change management methodologies.
• Evidence of recent continuing professional development relevant to programme management, digital transformation, healthcare change or leadership.

• Formal qualification in a recognised project/programme management methodology (e.g. MSP Practitioner, PRINCE2 Practitioner, APM, equivalent).
• Qualification or accreditation in digital transformation, healthcare informatics, clinical systems or related discipline.
• Membership of relevant professional bodies (e.g. APM, BCS, HIMSS, Faculty of Clinical Informatics).

Knowledge & Experience

• Extensive experience of successfully delivering complex change, transformation or digital programmes within large, complex organisations.
• Significant experience of leading operational readiness activities for complex organisational change programmes.
• Demonstrable experience of managing large, multi-disciplinary programmes involving clinical, operational, technical and corporate stakeholders.
• Extensive experience of delivering change within NHS clinical and operational environments.
• Experience of developing and managing detailed implementation plans, milestones, dependencies, risks, issues and escalation processes.
• Experience of managing complex stakeholder relationships, including senior clinicians, operational leaders, executives, suppliers and external partners.
• Experience of leading structured readiness assessments, assurance processes and reporting mechanisms.
• Experience of managing resources across matrix teams and coordinating delivery across multiple workstreams.
• Experience of managing risks, issues, dependencies and programme governance within complex transformation programmes.

• Experience of delivering a large-scale Electronic Patient Record (EPR/EHR) implementation.
• Experience of implementing Epic or another major EPR platform.
• Experience of working with Epic implementation methodologies, including Go-Live Readiness Assessments, command centres, floor walkers and hypercare models
• Experience of delivering multi-site or multi-organisation digital transformation programmes.
• Experience of leading Go/No-Go readiness processes and executive assurance reporting.
• Experience of working with external implementation partners and technology suppliers.
• Experience of coordinating clinical safety activities associated with digital implementation (e.g. DCB0129/DCB0160).
• Experience of post-live optimisation, benefits realisation and digital adoption programmes.
• Experience of NHS Digital, national digital programmes or ICS-level transformation initiatives.

Skills & Ability

• Extensive knowledge and practical application of programme and change management methodologies.
• Ability to lead and coordinate complex Go-Live planning activities, including operational readiness, support models, command centre arrangements and hypercare.
• Highly developed organisational skills with the ability to manage competing priorities, complex dependencies and tight deadlines
• Excellent analytical and problem-solving skills, with the ability to interpret complex information, assess risk and make informed recommendations.
• Excellent communication, influencing, negotiation and facilitation skills, with the ability to engage effectively with staff at all levels including executive stakeholders.
• Ability to establish effective working relationships across clinical, operational, technical and supplier teams.
• Ability to lead workshops, readiness reviews, operational meetings and stakeholder engagement sessions.
• Ability to develop high-quality written reports, programme documentation, briefings and presentations for senior audiences.
• Ability to manage ambiguity, resolve complex problems and make sound decisions within delegated authority.
• Ability to work flexibly, including supporting critical programme phases such as Go-Live, Hypercare and extended operational support periods.

• Knowledge of EPR implementation lifecycle, including design, build, testing, training, readiness, deployment and optimisation.
• Understanding of clinical workflow redesign and digital adoption principles.
• Knowledge of healthcare interoperability, data migration and digital clinical systems.
• Experience of developing digital adoption metrics and benefits realisation frameworks.
• Experience presenting to Programme Boards, Executive Committees or equivalent senior forums.
• Experience of designing and delivering training, coaching or knowledge transfer activities.
• Experience using formal project management tools such as MS Project, Smartsheet, Jira, Azure DevOps or equivalent.
• Advanced analytical skills including use of data dashboards and reporting tools.
• Experience managing command centre or incident management processes.

Leadership & Management

• Demonstrable experience of providing leadership within complex transformation programmes and matrix environments.
• Ability to motivate, support and influence multidisciplinary teams to achieve shared objectives.
• Experience of coaching and supporting teams through significant organisational change.
• Ability to promote collaborative working and maintain effective relationships during periods of significant change and pressure.

• Experience of directly managing programme/project teams within a large-scale digital transformation programme.
• Experience developing capability in project management, change management or digital adoption.

Personal Style & Behaviour

• Demonstrates commitment to NHS values, partnership working, inclusion and improving patient outcomes.
• Demonstrates resilience, professionalism and ability to remain effective under pressure, particularly during critical implementation phases
• Demonstrates a patient-centred approach and understanding of the impact of digital change on patients and staff.
• Demonstrates integrity, accountability and the ability to influence without direct authority.

• Evidence of leading innovation and continuous improvement initiatives.

Physical Requirements

• Ability to undertake the physical requirements of the role, with reasonable adjustments made under the Equality Act 2010 where required.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants.

Employer details

Employer name

Lewisham and Greenwich NHS Trust

Address

Catford

London

SE6 4RU

United Kingdom

Employer's website

https://www.lewishamandgreenwich.nhs.uk/