Integration Analyst

Job description

Job responsibilities

The duties and responsibilities listed below are representative of the role and its purpose within the service; they are not exhaustive, and the post holder maybe requiredto undertakeadditionalor alternative administrative or managerial duties and responsibilitiescommensuratewith the level of the post.

Job Summary

Reporting to the Senior Integration Analysts, this role entails the development, testing, maintenance, deployment, and support of the Integration Engines across the Enterprise and Epic Bridges interfaces across both Trusts.

The incumbent will manage Interfaces ServiceNow ticketsin accordance withtrust SLAs and handle Epic Bridges Error triaging. This involves collaborating with relevant Epic teams andassistingin clearing Bridges error work queues. The analyst is also responsible for ensuring the interface documentation is consistently updated.

Additionally, the post holder will oversee the impact of interfaces during Epic upgrades in the Trust, controlling the interface delivery lifecycle, and communicating any significant changes with the Work stream Leads.

Key Relationships

Internal (both Trusts)

• ITCS Technology Team

• Network Teams

• Server Teams

• Clinical Teams

External

• Epic TS

• System Suppliers

• NHS England

• SEL ICS

• OneLondon

Duties and Responsibilities

Main Duties

• Development,maintenanceand support of InterSystemsHealthConnectTrust Integration Engine interfaces

• Development,maintenanceand support of Epic Bridges Interfaces

• Triaging Epic Bridges errors, assigning to relevant error work queues, prepare error resolution plans

• Assisting Epic/Application teams with the resolution of errors

• Triaging and addressing Service Desk Interface Analyst tickets, ensuringtimelyresolution within the defined SLA

• Monitoring the TIE error alerts and resolving, escalating issues

• Making sure that the Interface design documents are up to date with any changes, fixes performed

• Managing the impact on the interfaces when Epic upgrades are conducted

• Monitoring Integration platform, making sureappropriate resourcesare available and the High availability is maintained

• Ensure compliance to agreed change processes and change control mechanisms

• To support secure decommissioning of any legacy integration environments, data disposal, messagingretirementor transfers

• To work on the new Integration projects as assigned by Senior Integration Analysts and the Integration Manager

• The post-holder wouldbe requiredtoparticipatein the on-call rota for 24/7 support

Communication and working relationships

• Working closely with Epic work stream leads, controlling the interface delivery life cycle

• Working closely with the system suppliers, making sure any interface issues are addressed intimelymanner

• Escalating any serious issues to Senior Integration Analysts, Integration Manager and/or the Senior Leadership Team throughappropriate channels

• Working with local Network, Server teams, and Data Centre support to address any server, network issues and making sure the Integration platform is behaving as expected

• Toestablishgood working relationships at all levels with Trust staff and other departments within ICTS

• Ability to communicate to Clinical users the complex technical issues in a way non-technical colleagues would understand

• Develop andmaintaineffective networks and relationships with internal and external contacts

• Report Interface work progress on a weekly basis

Analysis and judgement

• Analyse and review test progress and variances to define recommendations tomaintainschedules and raise any risks or issues highlighted through testing to theappropriate level;

• Investigate end users preferences and populate databases as part of the configuration process;

Planning

• Be responsible forown area of work, working autonomously to plan and organise workload to meet multiple and often conflicting deadlines;

• Initiate, arrange, chair and/orparticipatein meetings between Trust staff (including senior Trust staff) and/or the clinical systems team to discuss integration requirements and workflows and/or areas of concern and/or take notes of any action points;

• Chase colleagues and Trust staff to provide information ina timelyfashion to enable deadlines to be met;

• Meet regularly with the Senior Integration Analysts and/or Integration Manager to negotiate with,reviewand prioritise the scope of the integrationin accordance withteams plans;

• Plan the design and delivery of complex interfaces

Information Management

• Ensure that all generated documentation is fit for purpose, accepted andretainedin line with the Team documentation best practices

• Input data into spreadsheets, Worddocumentsor PowerPoint presentations, ensuring accuracy and adhering to style guides/templates;

• Contribute to knowledge base articles

Management

• Work in a complex and unstructured multi-disciplinary environment; be able to act withminimumguidelines. Be an expert in the application area;

• Delivers specialist demonstrations to staff.

• Responsible for the writing of test scripts and delivery of the test functions within the Integration team

Management of own personal development

Ensure that knowledge isretainedfor all aspects of the EpicBridges platform andmaintainingup to date qualifications and experience on the EpicBridges platform.

Level of supervision

• Work in a complex and unstructured multi-disciplinary environment

• Be able to act withminimumguidelines and set standards for others

• Direct reporting on progress to managers and leaders within the IT Clinical services team.

Physical Skills

• Advanced keyboard skills arerequired, with theadditionalability tooperateand interact witha number ofcomplex systems at the same time

• Ability to lift and carry IT equipment on occasional basis

Person Specification

Qualifications/ Education

• Master's Degree or Equivalent experience

Certification

• InterSystems HealthConnect
• Epic Bridges

Previous experience

• Significant experience of working in HealthCare environment
• Significant demonstrable software, Interfaces development experience
• Significant demonstrable experience in HL7 messaging
• Experience developing, managing and supporting InterSystems HealthConnect Interfaces
• Significant demonstrable experience of working with Integration engines

• Experience of working within a project environment
• Experience of working with clinicians and securing their engagement
• Experience in the NHS
• Epic Bridges experience

Skills/Knowledge/Ability

• HL7 Interface development skills using technologies like .Net, Java, ObjectScript etc.
• Expertise in problem solving, able to analyse and interpret highly complex IT problems using own initiative and ability to support others to develop this skill.
• Expert knowledge of at least one mainstream programming language Basic Project management knowledge
• Excellent written and verbal communication skills - can explain complex requirements in a clear and concise manner, coupled with the ability to explain complex technical issues in a way that non-technical people may understand.
• Evidence of working sensitively but effectively with professional staff in a diverse environment.
• Ability to make clear rational decisions, exercising independent judgement in a profession and competent manner
• Well organised with a professional approach Advanced independent judgement
• Excellent presentation skills, including the ability to effectively present to senior staff and external professional bodies.
• Able to prioritise workloads and resource them in response to changing demands and requirements
• Ability to manage multiple streams of work simultaneously
• Ability to plan ahead, prioritise and manage change in a formally controlled yet, pragmatic fashion. Knowledge of IG / Data Protection standards in relation to working with health data

• Knowledge of the key issues around system implementation
• SQL/RDBMS knowledge
• In depth specialist knowledge of NHS Information Technology procedures and expertise in NHS ICT system management

Physical requirements

• Advanced keyboard skills are required, with the additional ability to operate and interact with a number of complex systems at the same time

Additional Information

• Willing to work flexible hours when required

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Lewisham and Greenwich NHS Trust

Address

Catford

London

SE6 4RU

United Kingdom

Employer's website

https://www.lewishamandgreenwich.nhs.uk/