Senior Delivery Manager (EPR)
Job summary
Lewisham and Greenwich NHS Trust (LGT) is a community-focussed provider of local and acute care, delivering high-quality services to over one million people living across the London boroughs of Lewisham, Greenwich, and Bexley. Our trust vision is to be exceptional - in the quality of our patient care, our support for colleagues, and in the difference we make through our partnerships and in our communities.
To achieve these aims, we are embarking on the biggest programme of digitally-enabled clinical and operational transformation we have ever undertaken. The Electronic Patient Record (EPR) Acceleration Programme is our exciting and challenging programme aimed at transforming the way we deliver health and care in a way that is both clinically and financially sustainable. The EPR Acceleration Programme will underpin everything we do for our patients and carers, people and communities, as well as creating a working environment that better enables our staff to deliver the best care they can every day.
Key to the success of the EPR implementation will be the engagement and involvement of service users and staff in building and delivering the transformation. This transformation will be underpinned by the introduction of a new comprehensive EPR system that aligns our acute and community services and offers the opportunity for better integration with our regional health and care partners.
Main duties of the job
The EPR Senior Delivery Manager will provide strategic and digital change delivery expertise to ensure the successful implementation of the programme. The role will ensure that the transition to the new EPR solution is effectively rolled out across the organisation in order to deliver a safe go-live, drive clinical and operational adoption, and realise the programme benefits. The role will work in close partnership with the EPR Programme Director, CCIO, CNIO, CDIO and other programme leaders to deliver a joined-up, patient-centred digital transformation.
The post holder will have responsibility for supporting a large scale and highly complex portfolio of work that will have impact across the organisation. They will lead the digital transformation for major areas of the organisation. They will manage change managers and change officers to ensure that the new processes are effectively communicated and that clinical and operational staff are engaged in the change.
About us
Our people are our greatest asset. When we feel supported and happy at work, this positivity reaches those very people we are here for, the patients. Engaged employees perform at their best and our Equality, Diversity & Inclusion (EDI) initiatives contribute to cultivate a culture of engagement. We have four staff networks, a corporate EDI Team and a suite of programmes and events which aim to insert the 5 aspirations:
- Improving representation at senior levels of staff with disabilities, from black, Asian, and ethnic minorities background, identify as LGBTQ+ and women, through improved recruitment and leadership development
- Widening access (anchor institution) and employability
- Improving the experience of staff with disability
- Improving the EDI literacy and confidence of trust staff through training and development
- Making equalities mainstream
Job description
Job responsibilities
Overall management of large and complex change delivery projects within the EPR Programme
Responsible for leading the establishment of effective partnerships and service improvement plans, supporting and developing new and innovative models of healthcare management and delivery
Develop and oversee the direction and delivery of all change project work within their workstreams and support and enable senior managers, clinicians, and directors
Drive benefit realisation through the change delivery programme, with appropriate evaluation and metrics to support impact monitoring and milestone achievement
Support the design and development of organisational structures that will enable effective working with the new ways of working in conjunction with workforce colleagues
Design, prepare and deliver go-live readiness activities that ensure staff can transition to new ways of working as efficiently and safely as possible
Engage with a wide range of staff, patients and partners to drive the successful adoption of the solution
Provide leadership both directly and indirectly for project management and support, identifying resources needed to enable project delivery
Report on project progress, escalations and risks effectively to ensure that issues are resolved
Work collaboratively with internal and external stakeholders to ensure effective management of interdependencies and delivery of the objectives
The specific projects will change during the programme but will be focussed on full implementation and benefit realisation for the EPR Programme.
Person Specification
Qualifications
- Masters degree or equivalent knowledge and experience
- Change management qualification
- Project management qualification to practitioner level
- Qualification in IT
- Qualification in OD
Experience
- Experience of leading successful projects or operational performance improvement
- Extensive change management experience in large, complex organisations
- Experience of coaching and supporting delivery of new ways of working
- Experience of line management
- Experience of digital transformation projects
- Experience of organisational design and development
- Experience of operational and/ or clinical management in NHS settings
Knowledge
- Knowledge of change and project management methodologies
- Knowledge of clinical and operational processes in healthcare settings
- Significant knowledge of risk identification, management and mitigation
- Knowledge of EPR application configuration
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Lewisham and Greenwich NHS Trust
Address
Old Town Hall
Catford
SE6 4RY
Employer's website
https://www.lewishamandgreenwich.nhs.uk/