Senior Integration Analyst
Job summary
Reporting to the Integration Manager this position entails providing technical expertise and operational support for the Integration Engines across the Enterprise and Epic Bridges. The incumbent is accountable for ensuring the smooth operation of all Trust Integration Interfaces and the Integration platform.
The role involves assuming accountability for supporting and managing complex interfaces developed by the Trust.
Furthermore, the post holder will play a crucial role in analysing, designing, planning, and allocating resources for new Integration projects.
It is important that the individual in the role has an eye for detail, comes from an analytical background, and has planning and scheduling skills as well as knowledge of NHS and broader health systems integration.
Main duties of the job
Using expert knowledge develop and manage the Trust Integration Engine interfaces (HL7, FHIR, DICOM, REST etc.)
Development and management of complex Epic Bridges interfaces
Reporting/Responding to Interfaces related Adverse Incidents and escalations
Responsible for Trust Integration Engine health management, patching and updates
Assisting Integration Analysts with complex issues resolution and ownership
Responsible for leading new Integration Projects ensuring timely delivery working together with Integration Analysts, ITCS PMO, Integration manager and SLT
Providing in-depth troubleshooting of complex integration issues
Creating and managing a Knowledgebase of known issues
Making sure availability, reliability and security of the Trust Integration Engine servers across the three trusts are maintained and working closely with Integration Engine service providers
Accountable for Integration Documentation, making sure the documents are up to date
Working with Integration analysts, Epic work-stream leads assisting with Epic Error resolutions
Supporting transition of all messages, interfaces, APIs or SOAP services to alternative systems providers where required
To support secure decommissioning of any legacy integration environments, data disposal, messaging retirement or transfers
Responsible for ensuring Service Level Agreements are in place and support activities meet the requirements
About us
Our people are our greatest asset. When we feel supported and happy at work, this positivity reaches those very people we are here for, the patients. Engaged employees perform at their best and our Equality, Diversity & Inclusion (EDI) initiatives contribute to cultivate a culture of engagement. We have four staff networks, a corporate EDI Team and a suite of programmes and events which aim to insert the 5 aspirations:
- Improving representation at senior levels of staff with disabilities, from black, Asian, and ethnic minorities background, identify as LGBTQ+ and women, through improved recruitment and leadership development
- Widening access (anchor institution) and employability
- Improving the experience of staff with disability
- Improving the EDI literacy and confidence of trust staff through training and development
- Making equalities mainstream
Job description
Job responsibilities
Duties and Responsibilities
- Using expert knowledge develop and manage the Trust Integration Engine interfaces (HL7, FHIR, DICOM, REST etc.)
Development and management of complex Epic Bridges interfaces
Reporting/Responding to Interfaces related Adverse Incidents and escalations
Responsible for Trust Integration Engine health management, patching and updates
Assisting Integration Analysts with complex issues resolution and ownership
Responsible for leading new Integration Projects ensuring timely delivery working together with Integration Analysts, ITCS PMO, Integration manager and SLT
Providing in-depth troubleshooting of complex integration issues
Creating and managing a Knowledgebase of known issues
Making sure availability, reliability and security of the Trust Integration Engine servers across the three trusts are maintained and working closely with Integration Engine service providers
Accountable for Integration Documentation, making sure the documents are up to date
Working with Integration analysts, Epic work-stream leads assisting with Epic Error resolutions
Supporting transition of all messages, interfaces, APIs or SOAP services to alternative systems providers where required
To support secure decommissioning of any legacy integration environments, data disposal, messaging retirement or transfers
Responsible for ensuring Service Level Agreements are in place and support activities meet the requirements of the SLA
Work with stakeholders to understand and oversee the highly complex interfacing needs of the Trust
The post-holder would be required to participate in the on-call rota for 24/7 support
Managing the interface defect resolution process ensuring that any defects are resolved / tested and assured into each environment
Person Specification
Qualifications/ Education
- Bachelor's degree or equivalent in an IT discipline with relevant experience
- Master's degree or equivalent experience
- Certification or demonstrable working knowledge of Integration solutions and standards (HL7, FHIR)
- InterSystems HealthConnect Certification
- Epic Bridges Certification
Previous experience
- Experience of Healthcare Interfaces Development
- Extensive experience developing Interfaces to NHS Trusts specifications
- Experience of leveraging NHS England National APIs(Spine, CP-IS, FGM etc.) and interoperability standards
- Extensive experience in deploying and supporting an industry standard integration engine into an Acute Trust setting
- Extensive experience of release management, change control processes and incident management
- Extensive experience of programme budget setting, holding a delegated budget and safekeeping assets prior to hand- over to operations
- Experience of one or more off the shelf Integration Engines like- Mirth, Rhapsody etc.
Skills/Knowledge/ Ability
- Experience of DevOps processes, CI/CD, Agile methods etc.
- Extensive experience of business analysis and complex problem solving
- Extensive experience of Software Hardware, Performance and Specification
- Extensive experience in analysing and Interpreting complex business requirements into specifications
- Experience of successful direct and matrix management of several staff from own and supplier departments or organisations, including appraisal, coaching and the application of related personnel policies
- Evidence of working sensitively but effectively with professional staff in a diverse environment.
- Demonstrable experience of making significant judgements involving highly complex facts or situations requiring analysis and interpretation from a range of options
- Experience of delivering a workstream of activity within in a major programme framework
- Significant experience of managing a wide range of complex workforce issues and complex staff management issues
- HL7 Interface development skills using technologies like .Net, Java, ObjectScript etc.
- Integration standards, protocols (HL7, FHIR, IHE, DICOM, REST, HTTP, SOAP)
- Technical coding, syntax analysis and source control usage
- Project and program management planning and organizational skills.
- Knowledge of Hardware, Software, application and systems engineering
- Service management, Analysis and design methodologies
- Experience with relational databases
- Demonstrable ability to translate policy and strategy into deliverables
- Interpersonal and leadership skills - servant leadership, collaboration, facilitation, and negotiation skills
- Emotional intelligence - self- awareness, confidence, ability to manage conflict, empathy
- Excellent written and verbal communication skills - can explain complex requirements in a clear and concise manner, coupled with the ability to explain complex technical issues in a way that non-technical people may understand.
- Ability to make clear rational decisions, exercising independent judgement in a profession and competent manner
- Confident, robust and resilient and with the drive to complete
- Ability to negotiate and influence others in a positive manner with views in order to achieve change and improvement the confidence to manage differing
- Well organised with a professional approach Advanced independent judgement
- Excellent presentation skills, including the ability to effectively present to senior staff and external professional bodies.
- Demonstrable success in delivering change and performance with and through your management and clinical teams, by engaging them in the strategic direction and delivery plans, establishing clear work priorities with them, delegating effectively, ensuring a capability to deliver, monitoring performance and giving feedback
- Ability to manage Finances effectively
- Ability to manage conflict and diversity
- Ability to manage risk within Trust policy guidelines
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Lewisham and Greenwich NHS Trust
Address
Catford
London
SE6 4RU
United Kingdom
Employer's website
https://www.lewishamandgreenwich.nhs.uk/