Senior Engagement Manager
About the Business: LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below, risk.lexisnexis.com
About our Tea m: The team drives customer engagement at executive levels, working closely with our clients to establish strong relationships with key stakeholders
.
About the Ro le: As a Senior Engagement Manager, you’ll work on an ongoing basis with our clients to drive the utilization of LexisNexis Risk Solutions products to create positive business outcomes. You’ll pair with Strategic Account managers to identify and explore opportunities to leverage LexisNexis Risk Solutions data and services to protect our customers from cybercriminals. You’ll present consultative solutions to a wide range of audiences, from executives to business owners, and maintain your position as a trusted advisor by constantly keeping your finger on the pulse of the custome
r.You will manage customer accounts post implementation acting as a fraud SME delivering on strategic road maps and project
s.
Responsibilitie
- s :Showing a good understanding of fraud and risk management, relating it to products and service within the f
- irmUnderstanding customer use cases and requirements and in turn apply best practices to deliver customer road m
- apsDeveloping and delivering fraud strategies, providing solution training and transfer of knowle
- dgeDemonstrating a very good knowledge of fraud and identity solutions, and performs the functional customization of the solut
- ionInteracting with the Sales, Pre-Sales and Marketing teams, including providing strategic oversight and fraud best pract
- iceActing as an industry liaison when required providing outputs and SME knowledge to support LexisNexis Risk Solutions deliverab
- lesOwnership of key strategic customer accounts to maintain ongoing customer engagement and opportunities to further embed servic
- es.Serve as a trusted advisor to senior stakeholders at client organisatio
- ns.Analyse holistically fraud trends and client KPIs to recommend tuning and improvemen
- ts.Lead workshops and presentations for executive and operational audienc
es.
Requiremen
- ts :Experience in consulting, professional services or ban
- kingUnderstanding of financial industry and knowledge of fraud related a
- reasHistory of working with highly technical internal and external teams, translating requirements and discoveries to non-technical decision ma
- kersProblem solving and critical thinking sk
- illsExperience working with rule engines and fraud solutions is considered an a
- ssetFluency in Eng
lish
Working for
you :We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to o
- ffer:Generous holiday allowance with the option to buy additional
- daysHealth screening, eye care vouchers and private medical ben
- efitsWellbeing pro
- gramsLife assu
- ranceAccess to a competitive contributory pension s
- chemeSave As You Earn share option s
- chemeTravel Season ticket
- loanElectric Vehicle S
- chemeOptional Dental Insu
- ranceMaternity, paternity and shared parental
- leaveEmployee Assistance Prog
- rammeAccess to emergency care for both the elderly and chi
- ldrenRECARES days, giving you time to support the charities and causes that matter t
- o youAccess to employee resource groups with dedicated time to volu
- nteerAccess to extensive learning and development reso
- urcesAccess to employee discounts scheme via Perks at