Application Support Transition Analyst - Salesforce, AWS, AutoCAD, ITIL

Experienced, hands-on Application Support Transition Analyst required to manage transition of enterprise applications into BAU support and ensure operational stability across Salesforce ecosystems and floorplan design platforms.

Key Responsibilities

• Lead application transition, readiness, and knowledge transfer
• Support releases, stabilisation, and BAU operations
• Ensure complete support documentation and monitoring in place
• Manage incidents, problems, and changes (ITIL)
• Coordinate cross-team issue resolution and RCA
• Engage stakeholders and provide status reporting

Essential Skills

• 5-7 years' experience in Application Support/Transition roles
• Salesforce (Data Cloud, CRM), MuleSoft, API integrations
• SaaS support within AWS/Azure environments
• Floorplan design tools experience (AutoCAD, Revit, ExpoCAD, Autodesk)
• ITIL processes and ITSM tools (ServiceNow/Jira)
• Strong stakeholder management, problem-solving, and communication skills

Desirable

• Adobe Sign, DocuSign, Conga

Hybrid role - 2 days per week in Richmond. upon Thames offices.