Service Desk Analyst Fixed Term Contract

Liberty has an exciting opportunity for a Service Desk Analyst to join our team on a 12 month fixed term contract (maternity cover). Based in the North West region (Knowsley), you will be working a full-time, 40 hour week and in return, you will receive a competitive salary of between £26,000 - £28,000 (dependant on experience), plus benefits.

The strength of our organisation lies in the quality of the people we work with. We’re proud to employ the most talented, driven individuals within the property services sector.

We are an experienced and innovative property services business that is committed to putting customers and clients at the heart of everything we do. Liberty delivers people-focused, intelligence-driven property services that deliver better outcomes for customers and clients. We repair and maintain buildings, manage properties, build homes and support clients with all their property needs with a strong commitment to value for money services that make a positive difference to people and the communities in which we work.

Key responsibilities for this Service Desk Analyst will include:

• Provide operational support, over the phone and face to face for the IT Service Desk
• Ensure all incidents are recorded on the Service Desk Management Tool and are resolved
• Ensure all incidents and service requests are identified, categorised, prioritised, diagnosed and managed effectively
• Take ownership of incidents and service requests through to resolution
• Ensure all incidents and service requests which can’t be resolved at the service desk are escalated to the relevant teams and proactively managed
• 1st & 2nd line support, troubleshooting of IT related problems from in-house software to hardware
• Identify improved ways of working

What we are looking for in our ideal Service Desk Analyst:

• 1-2 years experience working in a service desk or desktop team environment (Mandatory).
• ITIL V3/V4 Qualification, MCP or equivalent qualification (Desirable)
• In depth knowledge of industry standard products including Windows 11, Android, IOS, MS Office.
• Networking protocols & desktop/laptop computers and peripherals.
• Excellent PC support experience in a multi-site environment
• Knowledge of Service Desk logging systems and experience working within a busy IT Service Desk environment.

We offer a range of benefits for a rewarding career including though not limited to:

Pension scheme

23 days Annual Leave, plus Bank Holidays

Cycle to work Scheme

Liberty Sense Awards – employees are nominated by colleagues for living the Liberty values, those who win receive a high street voucher

YuLife, includes:

Life Insurance/Death in service benefit – 2x annual salary value

Smart health (including rund the clock access to 24/7 UK-based GPs)

Best Dctors to provide a second opinion on complex cases or diagnosis

Mental Health Supprt,4-6 sessions with a psychologist or psychotherapist

Online Heath Check

Nutritin consultations

Online fitness prgramme

YuMatter- Emplyee Assistance Programme designed to support mental, financial & professional wellbeing including up to 5 confidential sessions, with a counsellor

Free will writing

Reward scheme for healthy behaviours to earn YuCoin which can be redeemed on the app for vouchers/ rewards

Exclusive membership and wellbeing prduct discounts

Medicash Health Cash Plan (optional to register, P11D tax value approximately £11.60 per year however allows claims for up to £996 per year) includes:

Claiming eligible cash back n dental or optical treatments, specialist consultations, tests or scans

Discunted gym membership

Savings n cinema tickets, travel, holidays & retail

In addition to the above, at Liberty we look to invest in the up-skilling and development of our employees, ensuring competency and compliance to industry standards, in turn we will look to offer additional training where appropriate to give you the skills you need to deliver the service required.

Liberty strives to be a diverse and inclusive place where we can ALL be ourselves. We commit to achieving equal opportunities in employment for all suitably qualified candidates, through upholding our values of Passion, Openness, Respect and Trust, underpinned by Fairness, Respect, Equality, Diversity, Inclusion and Engagement.

Please note, only candidates who have the right to work in the UK will be considered for this vacancy.

As part of our recruitment process all employees need to be vetted and undertake pre employment checks.  For this role you may need to complete a Disclosure and Barring Service (DBS) Check, previously Criminal Records Bureau, prior to or upon commencing employment with Liberty.

Liberty is a real living wage employer.

If you have the desire to work in a busy and high performing team, why not join us as our Service Desk Analyst FTC, click “apply” below – we want to hear from you!

Closing date for applications is 25th June 2025 (we reserve the right to close this vacancy earlier depending on number of applications).