IT Apprentice

The IT department of Speciality Steels consists of an experienced team of Support Engineers, Infrastructure Engineers, Business Analysts and Software Engineers that support, provide and maintain IT hardware, software, infrastructure and bespoke systems to support and enhance the operations of the business.

The department supports all aspects of the business, from end IT users and Plant IT to supporting a wide range of applications that help our colleagues develop stronger relationships with our customers to computer systems that coordinate the manufacturing and technical operations of steelmaking.

You will be part of a close-knit and enthusiastic team of IT professional’s part of a leading company within an exciting and rapidly advancing industry. You will need some basic IT knowledge paired with the willingness to learn on the job whilst studying. In your role you will support and enhance our existing IT environment across the business, from end user experience to manufacturing IT.

Competencies:

• Learning, Innovation and Excellence
• Relishes learning from experience and the thirst for knowledge
• Applies learning in creative ways to add value for Liberty Speciality Steels
• Inspires others towards a culture of innovation and excellence
• Imports ideas and best practice from outside the organisation

Problem Solving and Decision Making:

• Defines problems
• Systematically gathers and analyses data
• Identifies cause and effects and establishes root causes and achievable solutions
• Makes good and timely decisions

Interpersonal Effectiveness:

• Flexible use of accomplished interpersonal behaviours which facilitate in building trust and engagement amongst others whilst reducing the opportunity for conflict
• Willing and able to handle difficult conversations in a positive manner
• Drives accountability by creating a sense of individual ownership and personal responsibility

Main duties and responsibilities:

• Work closely with colleagues from all areas of the business to understand their IT problems, needs and requirements
• Frontline Telephone IT Helpdesk Hardware and Software Support
• Hardware deployment and collection
• Software Installation
• Update IT Helpdesk and Request systems
• Escalate more complex issues to the relevant person
• Support users in the use of computer equipment by providing necessary training and advice
• IT Documentation and Asset System

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Presentation skills
• Administrative skills
• Number skills
• Analytical skills
• Logical
• Team working
• Creative
• Initiative
• Non judgemental
• Patience

• English and Maths GCSE or equivalent, grade 4/C and above (Essential)