Customer Data Insights Analyst

Join Ligentia!

We’re on a mission to move away from fragmented, manual reporting and create a standardised, global "single source of truth" for customer data.

We’re looking for an adaptable and dynamic Customer Data Insights Analyst to join our Global Customer Team. This is a high-impact role where you will design and launch our first global reporting framework. Your expertise will transform our data landscape, automating complex processes and empowering our Customer Experience teams to shift their focus from manual data entry to high-value strategic growth and customer retention.

We are looking for a specialist in functional and operational analysis; someone focused on deep-dive data interrogation, trend analysis, and uncovering the meaningful story behind the numbers.

Your Role:

• Global Alignment: Implement standardised dashboards and KPI frameworks across the UK, Australia, Poland and the Netherlands within your first 12 months.
• Data Integrity: Serve as the strategic lead for data requests to ensure global consistency and promote efficient, automated reporting habits.
• Innovation & AI: Leverage advanced analytics and AI to automate recurring reports, identifying meaningful efficiency gains for our global customers.
• Professional Storytelling: Translate complex operational data into clear, professional narratives for high-level customer business reviews.
• Collaborative Development: Partner with our Data Engineering team to help build and refine a modern, scalable tech stack.

What You'll Need:

Essential

• Ideally 3-5 years of experience in BI, customer analytics, or operational reporting environments.
• Proficiency in data modelling and dashboard design using tools like Tableau, Power BI, or Looker.
• A strong analytical mindset: You don't just provide data; you provide actionable recommendations and strategic thinking.
• An understanding of how to leverage AI tools to drive better insights and operational efficiency.
• Ability to thrive in fast-paced, evolving environments.

Desirable

• Proficiency in SQL for data extraction and transformation.
• Knowledge of supply chain/logistics KPIs.
• Familiarity with AI/ML tools and languages, including Python, R, Azure ML, or AWS SageMaker.

Why Ligentia? Why now?

Accelerated growth in one of the most dynamic industries you can imagine. Brilliant customers including some of the world’s leading retailers and best-known brands. A tech vision and roadmap that will turn heads for all the right reasons. And colleagues with high commitment and unrivalled knowledge, combined with low ego. A flexible work environment that is collaborative, stimulating and shares genuine feelgood for the work we do together. However you look at it, Ligentia is a great place to be right now.

Ready to join us? Apply now!

Ligentia requests that recruitment agencies do not speculatively submit CVs to us unless expressly requested to do so by a member of our People team. Any CVs sent to us on an unrequested speculative basis will be ignored.

Ligentia will not be liable for any fee or commission payments claimed by a recruitment agent in respect to the employment by us of a candidate whose CV was sent to us on an unrequested speculative basis.