Order Management Representative

'Recruiting for your future success’

Our Client is a people-driven technology company, with a mission to make sure every worker returns home safely. They are a world leader in the development and manufacturing of wirelessly connected safety products. Their products are designed to save lives and monitor personnel working alone in populated areas, complex indoor facilities, and the remote reaches of the planet. They drive innovation, practice resiliency, demonstrate leadership, go the extra mile for their customers, and empower their people to be their best.

Order Management Representative

Negotiable Salary (DOE) | Mon-Fri 8:30-5 | Full Time | Hybrid working | 25 days holiday | Customer Service | Excellent Company Culture & Benefits | Friendly, Supportive Team |

In this role, you will take on the responsibility of ensuring the timely and accurate processing of orders for the company. This entails managing each order from inception to completion, confirming that all details are correct and that deadlines are met. Your attention to detail and organizational skills will play a significant role in maintaining the company’s commitment to exceptional service and reliability for their clients.

Duties (include but are not limited to)

Process product sales orders accurately according to standards

• Liaise with the Regional Sales Managers, the Client Success team, the Production & Shipping teams as well as Distributors & Customers
• Resolve concerns for internal and external customers
• Provide information to customers via e-mails and phone-calls in a proactive, prompt, and professional manner
• Be an example of professionalism and high standards
• Support the Client Success team in the renewal of service plans for existing customers
• Meet customer care goals and service levels for an exceptional customer experience

Person Specification

Possess strong business acumen

• Understand Credit Card payment processing through an automated system
• Experience with a CRM system
• Demonstrate advanced verbal and written business communication skills that are clear, concise, courteous, and professional
• Experience in Customer Service
• Experience supporting a dynamic team of sales professionals
• Technical capacity, able to understand our products to effectively assist in the accurate and timely processing of product orders
• Sound mathematical skills to validate orders and assist our partners with their order inquires
• Computer literate including Microsoft Word, Excel, Power Point, Google Drive, SharePoint MS Teams, Outlook, Remote working communication tools
• Organized, detail-oriented and can multi-task in a fast-paced environment
• Team player who offers solutions and ideas to continually improve the business
• Proactive in your approach to customer issues
• Outgoing, courteous, ambitious, and present a professional demeanor
• Passion for customer care and understand new technologies
• Go-getter with a positive attitude, wanting to make a difference within your team
• Firm in your delivery of company policies while being empathetic to customers’ demands

DBS/criminal records check to be carried out by employer: Yes

LIGHTHOUSE PERSONNEL LTD ARE A RECRUITMENT AGENCY WORKING ON BEHALF OF A CLIENT.

PLEASE NOTE WE RECEIVE A LARGE NUMBER OF APPLICATIONS PER VACANCY AND UNFORTUNATELY CANNOT RESPOND TO ALL APPLICANTS. THEREFORE, IF YOU HAVE NOT HEARD FROM US WITHIN A MONTH FROM APPLICATION DATE, IT IS LIKELY THAT YOU HAVE BEEN UNSUCCESSFUL.

If you have been successful, we will contact you by the phone and begin taking you through our step by step recruitment process, doing our utmost to ensure the role is right for you, ascertaining your suitability in the process. This process will all be explained on initial contact.