Technical Consultant
Job Description
Technical ConsultantLocation: RemoteEmployment Type: Full-Time (Part-Time also considered)Salary: CompetitiveWe are seeking a talented and driven Technical Consultant to contribute to our continued growth and success. Working closely alongside the technical and sales teams, you will play a vital, client-facing role in delivering exceptional technical solutions. You will guide clients through their technical requirements - from pre-sales network design and consultancy to post-sales builds and configuration. The provision of these value-added, consultative services is what makes us stand out in the industry.This is an excellent opportunity for an experienced professional with a deep understanding of wireless and networking, exceptional communication skills, and a genuine passion for delivering high-level technical customer support.Key Responsibilities:Consultative Support: Provide comprehensive pre-sales and post-sales technical support to clients.Ticket Management: Respond promptly and professionally to technical inquiries in line with agreed SLAs.Site Surveys and Design: Conduct wireless network design, surveying, and consultancy (requires the ability to travel to various UK-based customer sites).Documentation: Accurately document completed work for both internal records and client handovers.Systems Maintenance: Assist the existing technical team with maintaining and optimising internal systems.Thought Leadership: Create engaging technical content for social media and represent the company at industry conferences.Relationship Building: Engage in active vendor and client networking.Core Services Delivered:End-to-end network design.Wireless design, site surveying, and advanced diagnostics.Pre-configuration of network equipment before client dispatch.Remote break-fix support and troubleshooting for customer network configurations.Skills and QualificationsEssential Requirements:Strong foundational understanding of networking principles.Proven expertise in Enterprise wireless networks and wireless design / implementation.Experience with dynamic routing protocols (OSPF and BGP) and IPv6.Previous experience providing dedicated end-user technical support.Familiarity with helpdesk or CRM software platforms.Outstanding communication skills and a highly personable approach.Desirable Experience:Wireless design and diagnostics using Ekahau, Hamina or Sidos.Working knowledge of Proxmox virtualisation.Experience in Wireless ISP (WISP) design.MikroTik certification (Engineer level).Working knowledge of key vendors, including Ubiquiti, MikroTik and TP-Link.Why Join:Professional Growth: Full vendor training provided to keep your skills sharp.Great Culture: Be part of a fast-growing business with a highly supportive, collaborative team environment and a strong industry reputation.Time Off: 25 days annual leave plus bank holidays.Future Security: Employer pension contributions.If you have a background as a Network Engineer, Network Administrator, Systems Administrator, IT Consultant, Solutions Architect, or Technical Support Specialist and are ready to step into a dedicated Technical Consultant role, we would love to hear from you. Apply today!TPBN1_UKTJ