Digital Support Officer
Job summary
Lincolnshire Partnership Foundation Trust is currently looking for a Digital Support Officer to join our busy Digital Systems Team within the Digital and Data Services.
This role will give you the chance to be part of the team who, look after, develop and maintain the Trust's business-critical digital solutions.
LPFT are currently engaged in a programme of work to roll out Office 365 and its associated collaboration tools (PowerApps, SharePoint and Teams) - The role of Digital Support Officer will support staff around the Trust in use of these tools and systems
Your role will include supporting front line services in the adoption of new systems in to their BAU process. Assist the Digital Health Team in the deployment of new systems and the associated processes related to the introduction of new systems & software. This will include travelling to LPFT sites throughout the county.
Responding to support requests and delivering training sessions, along with the production of guidance to support existing and new systems.
You will also troubleshoot and investigate issues, escalate where required and promote best practice of using our systems.
Main duties of the job
To support the provision of effective systems applications training to all staff ensuring that staff are effectively trained to use systems effectively.
To enable staff to gain maximum benefit from information and information technologies and use them to promote effective ways of working.
To deliver systems training and digital learning (which may incorporate a number of different systems) and other IT training to staff according to the schedule of deployment projects.
To be involved in the design and development of suitable training course materials, user guides and course/lesson plans.
To contribute to the development & facilitation of training in response to systems developments and staff requests.
To participate in skills and knowledge transfer within the department, contributing to cross cover arrangements, as required and overall training department development.
About us
Lincolnshire Partnership NHS Foundation Trust provides mental health services and a number of learning disability, autism and social care services in the county of Lincolnshire. Employing around 2,900 staff, and serving a population of over 768,400, our people lie at the heart of everything we do.
You could be part of a Trust rated by staff as one of the best mental health and learning disability trusts in England. We firmly believe the key to high quality care is a contented workforce. This is reflected in our Care Quality Commission rating of 'outstanding' for well-led and 'good' overall. In the most recent National NHS Staff Survey, our staff rated us as the number one trust nationally for staff morale and one of the top scoring NHS Trusts in the Midlands for being compassionate and inclusive. We're really proud of this!
We offer options for flexible working and provide a wide range of training and promotion opportunities in all professions. We support and celebrate diversity, have active staff networks groups and are always looking at what more we can do to support our staff.
Whether you're taking the first exciting steps in your career, itching for a new challenge or searching for a better place to raise a family, Lincolnshire has arange of rewarding health and social care careers in a county that's friendly, fascinating, affordable and brimming with everything you need to live a happy life .Visit beinlincolnshire.com to find out more .
Job description
Job responsibilities
Applicants must have the right to work in the UK - sponsorship is not available. Please provide details of the visa type and expiry date in your application. Failure to provide the required information will result in your application being rejected.
Please view the attached Job Description and Person Specification documents for complete details regarding this post.
When completing your application, please demonstrate how you meet the role criteria.
We can also offer you many staff benefits to help support you which include:
Early access to Psychological Therapies and Physiotherapy
Competitive annual leave allowance
Car leasing scheme
NHS pension scheme
Free eye tests
Money saving options through our salary sacrifice scheme
Discounts on major high street retailers and restaurants
Person Specification
Qualifications
- E.C.D.L. or equivalent
- Good general education (4 GCSE or equivalent including Maths and English)
- N.V.Q. Level 3 Business Administration or equivalent
- Evidence of further training or equivalent experience in the use of IT
- Evidence of ongoing personal development
- Formal Training qualification, such as Certificate in Education & training gained within the last 3 years, or equivalent experience, or be willing to work towards this
Experience
- Experience of working in a health or social care setting/administrative experience
- A working knowledge of the principles of Data Standards and an understanding of the term Data Quality
- Knowledge of confidentiality, system security and Data Protection
- Good working knowledge of MS Office Applications including Word, Excel, PowerPoint, Outlook, and Windows environment
- Advanced experience of Information systems
- Experience in offering advice and guidance to Staff
- Understanding/experience of SharePoint
- Understanding/experience of MS Teams
- Advanced knowledge of Information Systems
Skills
- Ability to produce high quality work under pressure and to tight deadlines
- High levels of self motivation
- Willingness to be flexible in approach in accordance with organisational need
- Participate in identification and evaluation of opportunities of improvement in the service
- Ability to work effectively and build good working relationships with staff
- Ability to manage time effectively
- Able to recognise limits of self and identify training and development needs
- Ability to take instruction
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Lincolnshire Partnership NHS Foundation Trust
Address
Unit 9, The Point
Lions Way
Sleaford
NG34 8GG
United Kingdom
Employer's website
https://www.lpft.nhs.uk/