Company IT Support Specialist

Summary:
We are seeking a dedicated IT Support Specialist to join our team in Stockton-on-Tees. This permanent, full-time role is essential for ensuring the smooth operation of our IT systems and providing exceptional support to our staff. The ideal candidate will possess a strong technical background and a passion for problem-solving, contributing to the overall efficiency and effectiveness of our IT services.
Outline of Responsibilities:

• Provide first-line support for IT-related issues, including hardware, software, and network problems.
• Diagnose and resolve technical issues in a timely manner, ensuring minimal disruption to business operations.
• Assist in the installation, configuration, and maintenance of IT equipment and software.
• Maintain accurate records of support requests and resolutions using the helpdesk system.
• Collaborate with other IT team members to implement system upgrades and improvements.
• Educate staff on best practices for IT usage and security protocols.
• Participate in IT projects and initiatives as required.

• Associate degree in Information Technology (desirable not essential) , Computer Science, or a related field.
• Strong knowledge of Office 365, MS SQL, MS Dynamics, Microsoft Operating systems & server structures including Acti...]]>