IM International Service Lead

Our client has an opportunity for an IM International Service Lead to join them on a contract position for 12 months with potential for extension.

You will act as the UK Service Lead for workplace and infrastructure services primarily for the Polish organisation to ensure supporting the provision of an effective working environment.

Role: IM International Service Lead
Location: Stevenage or Bristol or Bolton - 2 days onsite however needs to be flexible
Hours: 37 per week
Clearance Required: BPSS to start, full SC to follow
Hourly Rate: Up to £60 per hour via Umbrella, inside IR35

Regular travel once per month to Poland is required for this role.

What you'll be doing:

• To support the IM Overseas Service Manager to manage all planned and emerging service management activities within an International Footprint.
• To support the Poland IM Team to achieve effective, agile IT service delivery
• Work with the Poland IM team and the wider UK IM Service teams to ensure IT requirements are identified and resolved.
• To work with & support the IM UK Project teams to identify business / IT requirements, define how services will be supported (service design) and support the delivery of new services to Poland.
• To add Service Assurance to all Incidents & requests for overseas users ensuring incidents & requests are managed to suitable conclusion within specified timescales
• To raise requests on the ITSM service management platform on behalf of all overseas users on a specific network.
• To support the IM Projects & Networks team to deliver client & infrastructure services related to overseas support and development activities.
• To support ISP (procurement) team to ensure all activities related to hardware / software requirements definition, purchase and delivery to support the IM Poland development activities
• Create effective relationships with the key stake holders such that productive, collaborative, two-way communications are established
• Identify and where agreed implement service improvements achieving a more effective, agile and/or cost-efficient service
• Requests from overseas customers are raised and managed to completion within a timely manner and with a high level of customer service.
• Incidents are resolved within specified service level agreements
• Successful delivery of Service Improvement Plans

Requirements:

• Effective communications and stakeholder management to the Poland team.
• Critical analysis and evaluation of IT requirements from Poland
• Managing the expectations and delivery of requested services to the Poland IM Team and customers.
• Effective liaison from the Poland IM Team, and the UK based service teams and suppliers.
• High level customer care skills
• Broad understanding of IT technologies across the range of IT services
• Good understanding of Service Delivery activities and processes
• ITIL knowledge and implementation
• Ability to travel abroad to Poland and other international locations at short or reasonable notice

If you are interested in applying for this position and you meet the requirements, please apply immediately!

Due to the number of applications we receive, it's not always possible to contact unsuccessful applicants. Unless you hear from us within 14 days of your application, please assume that you have been unsuccessful on this occasion.

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