IT Support Engineer

On behalf of our client, we are seeking to recruit a IT Support Engineer on an initial 12 -month contract. As the IT Support Engineer is responsible for providing technical support to end-users within the organisation. This role involves troubleshooting hardware and software issues, managing IT systems, and supporting network infrastructure

Role: IT Support Engineer
Pay: £89.63 per hour via umbrella
Location: Oxford
Contract: Monday - Friday 37.5 hours per week,12 months
IR35 Status: Inside
Security Clearance: BPSS, will require SC Clearnce

Responsibilities

• Assist with the maintenance and troubleshooting of network infrastructure, including Firewalls, routers, switches, and wireless access points.
• Monitor network performance and escalate any critical issues to senior engineers or the network team.
• Support the setup and maintenance of VPN connections and other remote access solutions for employees working off-site.
• Assist with the maintenance and troubleshooting of network infrastructure, including Firewalls, routers, switches, and wireless access points.
• Monitor network performance and escalate any critical issues to senior engineers or the network team.
• Support the setup and maintenance of VPN connections and other remote access solutions for employees working off-site.
• Support the setup and maintenance proxies and GPO Policies.
• Maintain and monitor IT systems, including servers, desktop computers, laptops, printers, and mobile devices.
• Assist the IT Team in ensuring that all IT equipment is functioning properly and perform routine maintenance to keep systems up to date.

• Provide Level 3 support to end-users for hardware, software, and network-related issues.
• Provide Level 3 support to the IT Technical teams for software applications deployment & configurations and network related issues.
• Troubleshoot and resolve technical problems, ensuring prompt resolution to minimise downtime.

Essential Skills:

• Bachelor's degree in IT, Computer Science, or a related field (or equivalent work experience).
• Industry certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or ITIL Foundation are advantageous.
• Extensive experience in an IT support role.
• Experience troubleshooting both hardware and software issues on Windows (and possibly
  macOS) systems.
• Familiarity with networking fundamentals (TCP/IP, DNS, DHCP) and basic server
  administration.
• Able to Configure and troubleshoot firewall routing issues (Palo Alto / Checkpoint)
• Strong Working Knowledge of Firewalls and Routing
• Solid Knowledge of Networking and IP Network
• Knowledge and Experience of Cisco Network Equipment configuration.

Other

• This role is primarily office-based but may involve occasional travel to support remote sites
  across the UK.
• Regular working hours, with occasional out-of-hours support required for system upgrades or
  emergency incidents.

If you are interested in applying for this position and you meet the requirements, please send your updated CV to: Natalie Dalkin at Line Up Aviation

Line Up Aviation has carved its own place in the recruitment of Aviation and Aerospace personnel all over the world for more than 30 years. We work with some of the industry's best known companies who demand the highest standard of applicants.

"Follow @LineUpAviation on Twitter for all of our latest vacancies, news and pictures from our busy UK Head Office. Interact with us using the #LineUpAviation tag at anytime! Thank you for your follow!"