Technical Support Engineer

Our client has an opportunity for a Technical Support Engineer to join them on a contract basis until November 2026. You will be providing an E2E perspective at the shopfloor level within the production team.

Role: Technical Support Engineer
Location: Broughton, Flintshire - fully onsite
Hours: 35 per week
Hourly Rate: 36.00 per hour via Umbrella, inside IR35
Clearance: BPSS required to start

What you'll be doing:

• Daily / on shift line side support to manage technical issues & continuous improvement: missing parts, non-conformities, concessions if applicable / DQN, Outstanding Work, maintenance, jigs & tools.
• Perform Work Order Management for out of cycle work.
• Escalate recurrent issues & request support to the Work Prep, PPE, Maintenance, MAP & Outstanding Work support functions roles, if not manageable at level 1
• Support capacity management: anticipate capacity fluctuation to cover changes in the PLC (product life cycle situation) and grow competence.
• Support on identifying issues in production as well as problems not solvable by the FLM and operators and escalate/request support to the Work Prep (PE), Line Balancing (PPE), Maintenance, MAP & OSW or support function roles.
• Support of the analysis of the industrial systems and processes to assess their efficiency and effectiveness.
• Support on continuous work improvement as well as on the elimination of waste (LEAN).
• Industrial Assets-Daily / on shift line side, support on industrial assets:
• Support on the request for repair and the creation of specific requests for small tools.
• Support on writing the specification for the creation of new jigs and tools as well as the modification or improvement of existing jigs and tools and their calibration.

Work order management-Daily / on shift line side, support on work order management:

• Support on flagging blocked work orders so that it can be discussed at the appropriate meetings
• Further support is given to the Production to prioritize the Execution of the Serial and Rework Work Order if linked to NC, Concession or Blocking Point.

Environment, Health and safety-Daily / on shift line side, support on "EHS":

• Support on making EH&S rules transparent on the shopfloor.
• Support on ensuring EH&S standards are applied on the station.
• Support on cascading the EH&S requirements to the shopfloor.
• Support on identifying and solving Near Misses.

Quality-Daily / on shift line side, support on "Quality":

• Support in ensuring that production processes and standards are applied on the station.
• Support in ensuring that quality standards are applied on the station.

Logistics -Daily / on shift line side, support on "Logistics":

• Support the prioritization of pulling materials related to Rework Work Order to the respective executing station.

Requirements:

• Extensive experience in a manufacturing environment
• An innovative approach; looks for new ways of doing things
• Strong practical problem-solving ability
• Systematic and organized approach
• Flexible to changing customer needs
• Teamwork
• Analytical
• Stakeholder Management
• Lean Manufacturing
• Customer Focused
• SAP experience

If you are interested in applying for this position and you meet the requirements, please apply!

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