Head of Managed Services (London)

Type: Permanent

Location: UK-Based (Fully Remote with occasional client visits) | Salary: Up to £70k | Excellent Package

I'm hiring for a Head of Managed Services on behalf of a growing boutique consultancy delivering cutting-edge ITSM solutions.

This is a senior leadership role driving service strategy, performance, and growth across a multi-client portfolio, with a strong foundation in ServiceNow and plans to expand across additional platforms.

You will lead a cross-functional delivery team, define the managed services vision, drive operational excellence, and act as a key voice for clients and internal stakeholders alike.

Ideal experience includes:

• 4+ years managing high-performing service delivery or MSP functions
• Deep understanding of ServiceNow modules: ITSM, ITOM, or CSM
• Strong commercial and strategic thinking; ability to build profitable, scalable services
• Proven ability to manage distributed teams and suppliers
• ITIL Foundation certification (certs in ServiceNow highly desirable)

You'll be joining a dynamic environment with real influence over platform strategy and service innovation.

Interested? Apply with your CV today.