IT Support Analyst

Lisa Wright Recruitment is supporting a client in their search for a proactive, customer-focused IT Support Analyst to join their busy IT team. This is a key role, providing technical support to lawyers, partners, and business support colleagues, ensuring they have reliable, secure, and well-supported technology.

*Option of working from Spalding, Huntingdon, Birmingham or Nottingham office locations*

Key Responsibilities:

• Deliver first-line IT support via phone, email, remote tools, and in person.
• Troubleshoot hardware, software, mobile device, and network issues.
• Support Microsoft 365, Teams, Outlook, and legal applications (e.g., iManage).
• Build, configure, and deploy laptops, desktops, mobile devices, and peripherals.
• Maintain inventories, adhere to security standards, and assist with IT projects.
• Identify recurring issues and suggest process improvements.

Skills & Experience:

• Previous experience in professional services, financial, or legal environments.
• Basic knowledge of Microsoft 365, Windows 10/11, and user administration.
• Strong customer service, communication, and problem-solving skills.
• Professional, discreet, and able to handle sensitive information.

Desirable:

• Experience with legal applications, networking, or remote working technologies.
• ITIL Foundation or Microsoft certifications.

Personal Attributes:

• Approachable, patient, and service-oriented.
• Detail-focused, collaborative, and adaptable.

Working Arrangements:

• Office-based with some hybrid working depending on business needs.
• Occasional out-of-hours or weekend work for system upgrades or critical issues.
• Travel to other offices may be required.

If you’re an IT professional based in Lincolnshire, Cambridgeshire, Nottinghamshire or West Midlands looking to make an impact in a fast-paced, supportive environment, Lisa Wright Recruitment would love to hear from you.